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Senior Client Partner IrelandAplikuj remote type Praca z domu locations Dublin time type Zatrudnienie w pelnym wymiarze godzin posted on Opublikowano wczoraj time left to apply Data zakonczenia: 11 kwietnia 2025 (mozna jeszcze aplikowac przez 5 dni/dzien) job requisition id Capita Experience is seeking a Senior Client Partner who will ensure that the services we provide align with the client's business objectives while driving revenue growth and operational excellence.
The Senior Client Partner will work with functional Business Partners to maximise the financial and commercial performance of a portfolio of clients.
The key measures of success in this role are Client Retention, Contract renewal, Profitability, Client Satisfaction, Service Innovation and Business expansion within an existing base of clients.
Job title: Senior Client Partner Ireland
Job Description: Key Responsibilities Drives growth strategy and plans for retention and development of a client portfolio to meet ambitious financial and strategic goalsDrives a consultative approach for all client engagements, to maximise value creation for the client and revenue generation for CapitaServe as the senior point of contact for assigned clients, building strong and lasting relationshipsOversee the creation and execution of detailed strategic account plans to maximise lifetime value of existing clientsIdentify financial risk and build and deliver gap closure plans to mitigate impact on divisional performanceIdentify risks and barriers to success and develop contingency plansBuilds and foster a motivated high-performing team to meet stretching financial goalsResponsible for revenue and margin performance based on successful management of client accounts and supporting processes to meet operational needs and growth goalsUnderstand sector-specific dynamics, customer and market trends to create value-add engagements that deliver insights for clientsWork closely with internal leadership team to ensure the successful delivery of services according to agreed-upon timelines, quality standards, and service level agreements (SLAs)Act as a proactive problem solver by addressing client issues, resolving conflicts and ensuring a positive client experienceResponsible for compliance with contractual obligations and negotiation of contract renewalsOur Ideal Candidate will have the following experience & Skills: Customer-focused mindset with a dedication to client successHighly proficient in value-based consultative engagements that drive growthLeadership: able to inspire, motivate and coach high performing teams to meet clear & shared outcomesExcellent relationship & stakeholder management, able to build trust and confidence early - typically operating at executive level with Clients, internally and with partnersEngaging communicator, able to influence clients and build trusting relationships quicklyAbility to understand Operations and identify opportunities to innovate and improve business outcomes for clientsStrong commercial acumen, with ability to understand contractual frameworks and shape bid proposalsResults-driven with a focus on achieving and exceeding targetsCollaborative leadership and relationship management in large matrix environment to engender and deliver shared outcomesGrowth mindset: instils a culture of continuous learning and excellence in self and othersRequired Experience & Qualifications Bachelor's degree is required, preferably in Business, Economics, Finance, or a related field10+ years of experience in Account Management in a Customer Experience (CX) and/or BPO organization, delivering against commercial targetsExperience in building and maintaining strong collaborative relationships with senior internal and external stakeholdersPreferable.
Responsibility for B2C or B2B customer operations (Customer Care, Inside Sales, or Collections management)About Capita Experience: The purpose of Capita Experience (CE) is to consistently drive outstanding value to our clients by delivering exceptional customer service, competitive pricing, and positive outcomes.
Our vision is to be the global customer services partner of choice, led by data, enabled by technology, powered by people.
What we hope you'll do next: Choose apply now to fill out our short application and attach your CVYour application will be reviewed and if successful;You will be invited to attend an interview with the Hiring ManagerWe're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email ****** and we'll get back to you.
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Location: Dublin, Irlandia
Time Type: Zatrudnienie w pelnym wymiarze godzin
Contract Type: Staly
Capita is a consulting, transformation and digital services business.
We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens.
We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society.
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