Overview
Desktop Support Engineer - Fixed Term Contract until October 31st
We are seeking an experienced Desktop Support Engineer to join our Managed Services Team, working on a dedicated team for a prestigious client.
The role involves monitoring and managing customer infrastructure, provisioning accounts and equipment, desktop support, and troubleshooting hardware and software issues.
Key Responsibilities:
* Monitoring and Management support and configuration of customer's infrastructure
* Provisioning accounts and equipment
* Desktop Support for customer
* Supporting Windows Desktops, Outlook, Networks, Ms. Office, O
* Configuration of Microsoft Server, Exchange, Active Directory
* Maintaining and building current documentation
* Hardware troubleshooting
* Interacting with and managing 3rd parties
* Application troubleshooting and support
* Imaging and Deployment
* Managing File Permissions and Access Rights
* Configuration and Support of Mobile Devices
Requirements:
* 1+ years Working in a technical support environment (required)
* Application Support – 1st Level
* Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
* Office and Virtualization experience advantageous
* Customer Services, Call Handling
Preferred Accreditations:
* Microsoft Specialist certification in Windows 10
* A Microsoft MCP for Client or Server OS
* Comptia A+
* Comptia Net+
Benefits:
* Competitive salary
* Employer Pension Scheme
* Sports & Social Club
* Cycle to Work scheme
* TaxSaver Travel Scheme
* Wellness Committee
Development plans are provided to help employees obtain professional accreditations.