Job Summary:
The Workshop Controller is responsible for overseeing the efficient workflow of the workshop, ensuring the timely and effective completion of all repairs and services.
You will coordinate technicians, manage workload distribution, and maintain the highest standards of customer service in line with Frank Keane Volkswagen's brand values.
Key Responsibilities:
* Workforce Management: Allocate work to technicians based on skills and experience, ensuring an even distribution of tasks and timely completion.
* Monitor technician productivity and efficiency, ensuring repair standards are met.
* Provide guidance and support to the workshop team, fostering a collaborative and high-performance environment.
* Ensure the workshop operates in accordance with Volkswagen's health and safety standards.
* Coordinate repairs, services, and diagnostics, ensuring that work is completed within agreed timeframes.
* Liaise with the Service Advisors to ensure customers are kept informed about the progress of their vehicle.
* Assist with resolving technical and service-related customer queries in a professional and timely manner.
* Ensure that quality control processes are followed for all vehicles serviced or repaired.
* Provide technical support to technicians on complex repair issues.
* Stay up to date with the latest Volkswagen technical bulletins, service manuals, and industry trends.
* Maintain accurate records of repairs, diagnostics, and parts used.
* Report on workshop performance metrics such as technician efficiency, productivity, and job completion times.
* Collaborate with the parts department to ensure timely availability of parts.
* Monitor stock levels and place orders as needed for workshop supplies.
Required Skills & Experience:
* Previous experience as a Workshop Controller, ideally within a Volkswagen dealership or a similar automotive environment.
* Strong technical knowledge of vehicle repairs, diagnostics, warranty processes and maintenance, preferably with Volkswagen vehicles.
* Excellent leadership and team management skills.
* Strong communication skills, with the ability to liaise effectively with customers, technicians, and service advisors.
* Ability to work under pressure and meet tight deadlines.
* Proficiency in workshop management systems and relevant diagnostic tools.
Qualifications:
* Qualified Technician Volkswagen certification or knowledge of Volkswagen systems would be an advantage.
* A valid driving license.
* Flexibility to work some weekends or additional hours during peak times.
Why Choose Frank Keane Volkswagen?
* Competitive salary with performance-based bonuses.
* Opportunities for continuous professional development and training with Volkswagen.
* A friendly and supportive working environment with a focus on career progression.