Job Title: Day Porter
About the Role:
We are recruiting a Day Porter to join our Front Office Team at Riu Plaza The Gresham Hotel. As a preferred employer and market leader, we offer a dynamic work environment that requires reliability, flexibility, and strong communication skills.
Key Responsibilities:
* Dealing with Guest Queries: Respond promptly to guest inquiries, resolving any issues efficiently and professionally.
* Management of Guest Luggage: Safely handle and manage guest luggage, ensuring it is stored securely and delivered to the correct rooms.
* Managing Guest Admission: Verify guest identities and grant access to hotel facilities as required.
* Assisting the Reception Team: Provide support to the front desk team, handling tasks such as check-ins, check-outs, and room assignments.
* General Porter Duties: Perform general cleaning tasks, maintaining the cleanliness and organization of public areas.
Requirements:
* Previous customer care experience is required, demonstrating your ability to provide excellent service.
* You must be reliable and flexible with working hours, able to adapt to changing situations.
* Licence to work 40 hours per week is necessary.
* Fluency in written and spoken English is essential for effective communication.
Physical Demands:
The role involves regular lifting and a lot of walking, requiring you to be physically capable and comfortable with manual labor.
Benefits:
* Meals on duty, providing nourishment during your shift.
* Bespoke uniforms, enhancing your professional appearance.
* Ongoing training and development, supporting your career growth.
* Discounted Employee Rates in many of our International Hotels, offering exclusive benefits.
Skill Requirements:
* Fluency in written and spoken English, enabling clear communication.
* Customer Care skills, focusing on delivering exceptional service.
* Cleaning skills, maintaining public areas to high standards.