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Senior Digital Customer Engagement Manager - SAP Basis Technical Consultant
Client:
SAP
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
98954502ea52
Job Views:
23
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
The charter of Private Cloud Customer Centre is to ensure seamless adoption of the new RISE SAP S/4HANA Private Cloud Edition solution by customers through a Shared Services model.
What you’ll do
1. Responsible for E2E virtual customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services.
2. Drive Sales to delivery handover and customer onboarding, covering all technical and project aspects.
3. Handle support tickets, bridging customer queries and requirements from technical operations team.
4. Ensure periodic service reviews to track service quality across a range of customers.
5. Orchestrate overall service delivery according to agreed SLAs and KPIs.
6. Support customers on technical queries & requirements throughout their lifecycle.
7. Proactive ticket monitoring, handling, and issue resolution for customers.
8. Support de-escalations of critical customer situations & reviews SLA service credit cases.
9. Contribute to customer Go-Lives, Release Upgrade, and maintenance activities.
10. Execute and support problem management and continuous improvement.
11. Support customer satisfaction surveys & commercial change requests.
12. Contribute to liaison with different SAP stakeholders to ensure customer success.
What you’ll bring
1. Engineering graduate with 7+ years of work experience as a SAP technical consultant in a customer facing/supporting role.
2. Strong knowledge of SAP Basis, SAP ERP modules and tools like TSM, BODI application, DBs of HANA, ASE, Sybase, Oracle.
3. Hands-on experience with SAP Basis activities, technical support in Cloud environments.
4. Technical and application expertise for different cloud solutions (S/4HANA or another private cloud).
5. Good understanding of infrastructure operations & processes.
6. Experienced in working with cross-cultural and cross-functional teams.
Meet the team
The SAP Enterprise Cloud Services (ECS) is helping customers through their transformation to cloud.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their background.
Requisition ID: 407970 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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