Musgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
We feed one in three people in Ireland through our 11 market leading food and beverage brands, including Super Valu, Centra, Frank and Honest, and Musgrave Market Place.
Our company supports thousands of retail and foodservice family businesses who live and work at the heart of their communities.
We're committed to becoming Ireland's most trusted and sustainable business. To achieve this goal, we're making changes across our organisation.
We want to make a positive impact on the world and will support our suppliers and customers in making a difference too.
Musgrave Wholesale Partners are seeking a Customer Service / Telesales Representative to provide excellent customer service support and collaborate cross-functionally in a fast-paced environment.
Role Purpose:
To ensure timely delivery and accuracy of all customer orders while promoting upcoming promotions or new products to our extensive portfolio of existing customers.
Key Responsibilities:
* Act as the first point of contact for all customer queries
* Process customer orders within agreed timescales and issue relevant paperwork for sign off
* Support the Telesales Manager with Key Contracts administration, including collating reports and resolving queries
* Collate inter-company orders and liaise with other branches to ensure a smooth and efficient service
* Liaise with re-order on eliminated and inactive codes and update systems accordingly
This role involves working closely with Re-Order, Operations, and Transport teams to resolve customer queries and complaints efficiently.
We're looking for someone with a minimum of one year's experience in a busy and productive customer-focused environment.
Essential skills include proficiency in PC packages, particularly the MS Office suite and Excel, strong commitment to delivering exceptional customer experiences, and excellent communication and interpersonal skills.
The ideal candidate will be able to work independently using initiative, complete tasks to a high degree of accuracy, and contribute to team goals in a fast-paced environment with varied and challenging workload.