INNOVATE is one of the fastest growing IT companies in Ireland, applying market leading technology to transform customers business. We design, deliver and manage secure, cloud-based IT and communications environments which enable our clients to manage their organisation, regardless of size, from the desk to the datacentre. The INNOVATE team shares an obsession with the transformative powers of IT and are driven to solve complex business problems with just the right technology. That is why our clients choose INNOVATE as their strategic IT partner. We select our people based on character as well as talent, and our culture is built on believing: Great people make INNOVATE and INNOVATE invests in its people. Our people provide the expertise to recommend, design and implement the solutions that will unlock the value of IT, to enable our clients to succeed. The Account Manager is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts. They must act as a brand ambassador while supporting customers in their digital transformation journey. JOB DESCRIPTIONThe Account Manager, reporting to the Chief Commercial Officer, is responsible for identifying and winning new customers, while maintaining and growing revenues in existing accounts. They must support customers in their digital transformation journey and achieve business value for the organisation through an unrelenting focus on successful customer outcomes. The role involves prospecting for and acquiring new clients, as well as retention and upsell within existing accounts. The Account Manager must orchestrate across the business to present appropriate solutions to customers, consistently meeting targets, developing customer relationships and driving customer satisfaction. RESPONSIBILITIES Develop and deliver a successful sales strategy to achieve sales targetsMeet and exceed revenue, retention, customer satisfaction and new business targetsIdentify, qualify and quantify opportunities to increase business within account baseAchieve renewal targetsIdentify, qualify and quantify potential threats to accounts and recommend and implement action plansBuild strong contacts across customer base with peering across both organisationsQualify new prospects and prepare proposals, mailings and new initiatives as requiredLiaise with the support team and communicate monthly service reports to the client baseTake ownership of customer issues and use initiative when problem solvingUnderstand and keep up to date on the latest technology, products and technical issues affecting your accountsEnsure that pipeline is updated and required coverage levels are metProvide support to cross functional teams in developing business plans, budgets, product plans, pricing plans and marketing plans as requiredDevelop, present and speak at internal and external customer meetings, events and trade showsUse INNOVATEs CRM software, ConnectWise to update activities, contacts, opportunities and proposals REQUIREMENTS Minimum of five years external sales experience in a relevant industryProven track record in achieving sales targets in a B2B environmentResults-based with a focus on the customerExcellent relationship management and interpersonal skillsA team player with the necessary focus to achieve individual targetsHigh degree of professionalism and strong work ethicThe ability to succeed and deliver results in a fast-paced and challenging environmentExcellent interpersonal and communication skillsStrong influencing, negotiation and closing skillsWorking in a constantly changing environmentFull clean drivers licenceA passion for learning