About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
We are proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role/ Department:
As a Human Resource Services Senior Analyst at Northern Trust you are the first point of contact for employee and manager queries, providing guidance and coaching to partners and managers on our HR Policies and Programs, and stewarding HR Data and processes.
You will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies.
The role covers operations across 10 countries in the region covering a combination of activities that include:
* HR Call Centre & Case Management
* Onboarding & Offboarding Administration
* Job & Compensation Changes
* Flexible Working Applications
* Benefit Administration
* Background Screening including Recurring & Regulatory Checks
* Right to Work & Visa Monitoring
* Time & Labour Compliance
* Leave Administration
* Official Title Promotions
* Regulatory Role administration
* RFP & Reporting
Your key responsibilities include:
* Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
* Inquiries may come in via multiple channels (e.g., phone, case management system).
* Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.
* Encourages self-service tools such as the HR Portal and other systems when appropriate.
* Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
* Will also be able to differentiate when critical matters need to be escalated to appropriate subject matter experts.
* Demonstrates a positive, professional, customer and delivery orientated image of the company.