R0137428 Dublin Landings Dublin, Dublin
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* Overview
* Job Responsibilities
* Success Profile
* Benefits
Overview
Greystar is looking for dedicated and hard-working individuals who want to help us continue to be the best at what we do. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies, delivering industry-leading services to investors, clients, and residents. We offer unrivaled professional development and career growth opportunities to our team members and look forward to welcoming you to Greystar, where our people are what make us the Global Leader in Rental Housing.
Job Description Summary
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day-to-day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention, and leasing goals and objectives.
Key Role Responsibilities
* Acts as a role model at all times by demonstrating the core values.
* Responsible for viewing activities ensuring that the Property meets the required Company standards, follow-up calls are carried out, and feedback is received following all viewings.
* Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
* Uses the Company’s property systems to generate sales and leasing reports and monitors unit availability data ensuring it is accurate and up to date.
* Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
* Oversees on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
* Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment, and amenities.
* Stays informed about current market and competitor conditions that may impact the community’s occupancy and results.
* Promotes resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints and taking appropriate action to resolve and address service issues.
* Coordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
* Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
* Works with the maintenance team to ensure the physical aspects of the community meet the Company’s standards for overall appearance and coordinates and inspects show flats for market alignment and touring prospective residents.
* Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
* Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Company’s internal resources as needed to support solutions.
* Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
* Participates where required in an on-call roster to provide out-of-hours emergency support for the Community.
* Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
Role Scope
* Reports to: Community Manager
* Property: Dublin Landings
Key Relationships
* Sales & Marketing, Regional Operations Managers, Investors & Portfolio Management Team.
* Corporate Support Teams including HR, Finance, Systems & Capital Projects.
Knowledge & Qualifications
* PSRA Licensed with a strong understanding of RTB processes (preferable).
* Previous residential property experience is preferable, but a proven track record in hospitality or financial management with customer-facing experience could be considered.
* Highly organized with excellent time management skills.
* Displays exceptional people skills with a customer service focus.
* Approachable and supportive, with the ability to communicate effectively with people in multi-functional areas.
* Has an excellent work ethic and close attention to detail.
Essential Experience & Skills
* Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
* Detailed knowledge of Landlord/Tenant Legislation.
* A strong team player but capable of working autonomously and taking ownership.
* Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
* Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
* Fluent English verbal and written communication skills.
* Excellent organisation skills with the ability to multi-task and prioritise.
* Numerical skills necessary to complete the above activities.
* Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
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Benefits
* Healthcare: Health insurance (including company-paid opportunities) is offered, along with competitive dental (US Only) and vision insurance plan options.
* Retirement Planning: We offer competitive retirement savings plans including employer-matched 401(k) plans (US Only) and country-specific Pension Schemes.
* Paid Time Off: Full-time team members receive generous paid time off – including your birthday! – as well as paid sick leave, personal days, and company holidays.
* Paid Parental Leave: Maternal and paternal paid leave is available for the birth or adoption of a child.
* Professional Development: Ongoing support is available for career advancement opportunities in addition to corporate training programs.
* Employee Assistance Program: Experienced counselors are available 24/7 for confidential assistance to listen and help you find solutions at no cost to you.
Note: Outlined benefits may vary by international region.
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