Our client, an Irish owned construction consultancy practice providing a full spectrum of services from cost management to sustainability advice across all industry sectors.
are looking for aJuniorSupport Engineer/Systems Administratorto join their IT team in Dublin.
The position will provide essential support for their technology infrastructure.
The ideal candidate will be looking to kick-start a career in IT support and systems administration, gain hands-on experience and grow their technical skill set.
Strong communication skills and the ability to work in a team environment are essential.
Responsibilities:
Technical Support:
Provide first-line support for end-users by troubleshooting hardware, software, and network issues through tickets, calls, and chat.
Systems Administration:
Assist in maintaining and monitoring IT infrastructure, including servers, networks, and workstations.
User Account Management:
Handle user provisioning, de-provisioning, and permissions across various platforms.
Incident Management:
Log and manage incidents and service requests, escalating issues as needed to senior team members.
Documentation:
Document support cases, processes, and solutions to improve knowledge sharing and team efficiency.
IT Asset Management:
Track and manage IT assets, including inventory of hardware and software licenses.
Security Compliance:
Assist in enforcing IT security policies, including antivirus updates, patch management, and system monitoring.
Backups & Recovery:
Monitor and ensure the integrity of system backups and assist in disaster recovery planning.
Skills and Qualifications:
Degree or diploma in Information Technology, Computer Science, or a related field (or equivalent work experience).
0-2 years' experience in an IT support or system administration role.
Technical skills:
Basic knowledge of Windows, macOS, and Linux operating systems.
Familiarity with networking fundamentals (e.g., TCP/IP, DNS, VPN).
Experience with Office 365 and other productivity tools.
Familiarity with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
Ability to identify, analyse, and troubleshoot technical issues efficiently.
Certifications like CompTIA A+, Network+, or
Microsoft Certified:
Azure Fundamentals are advantageous.
Basic understanding of scripting (PowerShell, Bash) is a plus.
Skills:
Junior Support Engineer