Prepay Power is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
We are ranked as a top employer for five years in a row by Great Places to Work Ireland, offering ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
The Opportunity
We are seeking a Billing Team Lead to join our Finance Department.
The successful candidate will report directly to the Billing Manager and leverage their previous knowledge and experiences to develop, enhance, and continually improve our billing processes.
The Role
* Team Management and Service Delivery:
o Coordinate the team service levels and workload.
o Identify training needs, coach and mentor team members.
o Drive and manage the team to achieve targeted metrics (KPIs).
o Conduct performance evaluations and provide feedback.
* Billing Process Development and Reporting:
o Provide an insight into existing processes and potential scope for automation.
o Develop reporting and dashboards to monitor key metrics and drive process improvement.
o Manage escalated queries or disputes to satisfactory conclusion.
Candidate Skills and Experience
We are looking for a candidate with:
* Proven experience in a similar Billing Team Lead role or equivalent team lead role.
* Strong analytical, problem-solving, and decision-making skills.
* Experience working in Energy, Telecoms, or other regulated industries is preferred.
* High level of proficiency in MS Excel.
Career Incentives & Benefits
We offer:
* Competitive salary and bonus structure.
* Pension Contribution Scheme.
* Prepay Power Health Insurance Group Scheme & EAP with Laya Healthcare.
* Great career progression opportunities in a growing company with strong market growth.
* Fast-paced and friendly team environment.
About Prepay Power
We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers.