Total Care have been retained as a preferred supplier for a cross-border charity who support people who are homeless or at risk of homelessness.
Job Description:
We are seeking a dedicated and compassionate Support Worker for a Temporary Accommodation Service in Dungannon.
About the Role:
You will work within a multi-disciplinary team using holistic approaches to provide high levels of support and advice, while working to a housing-led, low-threshold, harm reduction approach.
Your Key Responsibilities:
* Provide practical assistance to service users, maintaining service user records, supporting key workers with personalized support plans, and contributing to the overall safety and wellbeing of the service.
* Be the first point of contact for service users, agencies, contractors, and visitors, ensuring a warm, professional, and welcoming environment.
* Support service users with practical needs, such as meal preparation, laundry, and maintaining their living spaces.
* Assist case workers in delivering tailored support plans and activities, helping service users meet their personal goals (financial, creative, educational, etc.).
* Maintain service user records and communicate effectively with colleagues.
* Ensure that Health and Safety standards are adhered to, following organizational policies and procedures.
* Perform cleaning duties as directed and complete health and safety checks.
* Identify building defects and report them in accordance with health and safety standards.
Key Requirements:
* Qualifications: 3 GCSEs (A-C), including Maths and English, or equivalent.
* NISCC Registration.
* Experience: 1 year of paid relevant work experience or 2 years of relevant volunteering experience.
* Skill: Knowledge of risk assessment and risk management processes.
* Good IT skills, with experience in using IT systems to record client information.
* Strong written and verbal communication skills.
* Ability to compile and present accurate reports.
Circumstances:
Ability to work a flexible rota, including mornings, evenings, weekends, and night shifts (including sleep-in shifts).
Please submit your CV and cover letter outlining your experience and suitability for the role via Jobs NI.