Investigation Specialist
Job Summary:
A 6 months contract position is available for an Investigation Specialist to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. The role involves investigating suspicious buyer activity and behavior, communicating with buyers and merchants, and enforcing Amazon's Policy Guidelines.
Key Responsibilities:
1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
About the Team:
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
Requirements:
1. Proficiency in both English and Dutch (C1/C2 level) with an ability to compose grammatically correct, concise and accurate written responses.
2. Experience working with Microsoft Office including Outlook, Word and Excel.
PREFERRED QUALIFICATIONS
1. Previous work experience in a customer service/retail environment.
2. Knowledge of or experience in a fraud/risk management environment.
3. Experience in insurance, finance, data analysis, research, translation or training.