Job Title: Fleet, Logistics and Operations Support Coordinator
This role will play a crucial part in addressing the company's and employees' needs by providing reliable support to ensure there are no disturbances to business operations.
Responsibilities:
1. Group Service Logistics Support
2. IT Support:
* Liaison and point of contact for outsourced IT Support Service and 3rd party maintenance providers ensuring all SLA's (Service Level Agreements) are delivered for Entegro support users.
* Triage and maintenance of internal online ticketing system for core shared services (IT, Fleet, Facilities, Accommodation & Travel, Housing, Warehousing).
* Handling and managing Group inbound email traffic for the Services Support Team.
* Assist with technology refreshes and rollout of new technologies.
* Facilitate the deployment and maintenance of user's equipment i.e., laptops, desktops, tablet devices, mobile telephones, and more.
* Life management of all Entegro IT equipment i.e., workstations and other IT Devices.
* Administration and process documentation duties.
* Communicate problems, impacts, outages, and planned events to all staff.
3. Fleet Requirements:
* Ensuring fleet compliance:
* Ensure our fleets support the needs of the Entegro business.
* 1. Liaison with our service providers on lease queries.
* Coordination of fleet servicing, CVRT Testing, and all other fleet related bookings and administration.
* Coordination of vehicle redistribution and physical movement of vehicles (when required).
* Reactive response to faults and issues as directed by Group Fleet and Facilities Manager to ensure no downtime or loss of time for fleet users.
* Updating databases for various forms of data such as asset management, vehicle checking, vehicle monitoring systems, central databases via SharePoint, etc.
4. Accommodation, Travel and Other Support:
* Coordinating travel and accommodation requirements across Ireland, UK, and USA.
* Providing administrative support on projects for the Group Service Support team.
* Carrying out research for pricing, products & services as required including compiling findings for senior management review.
* Lease Management from the Housing Portfolio.
* Procurement assistance as required for re-tendering process of associated responsibilities.
5. Building Facilities and Company Assets:
* Responsible for centralization of all office supplies, consumables, etc. and facilities for the group's various office locations.
* Supporting the Group Fleet and Facilities Manager on all requirements for maintenance and upkeep of company premises.
* Maintaining a preventative maintenance planner for the Entegro sites and ensuring services are completed when due.
* Assisting and overseeing the maintenance of office facilities and equipment, such as providing 'remote hands' for offsite support partners.
* Warehousing Administration as required.
* Other related duties as assigned and required.
* Compliance with all ISO processes and procedures.
Skills Required:
* Excellent working knowledge of Microsoft Office; MS PowerPoint, MS Word, Excel, Outlook, and SharePoint.
* Be fully capable of working in a busy environment.
* Experience working with online systems.
* The ability to organise, multitask, prioritise, and work under pressure.
* Demonstrate excellent communication skills both written and verbal.
* Exhibit analytical and problem-solving skills.
* Previous experience in a similar role.
* Establish good working relationships with all levels in all departments.
* Flexible working; the role will be based in Dublin but will require weekly travel to Kilkenny.