Join one of the most important teams at Amazon and make a difference.
The Registration & Compliance Operations Investigations team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences.
We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.
Due to extensive growth we require additional Team Managers/Investigations Managers for our thriving London Office, to help manage one of the Operations teams in our rapidly expanding function.
Key Responsibilities:
* Plan, direct and organize the day-to-day operation of a multi-lingual Team.
* Maintain and improve staff engagement through effective people management and motivational techniques.
* Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
* Complete detailed analysis of operational performance metrics, and make data driven business decisions.
* Formulate and recommend practices to increase the effectiveness and efficiency of the department.
* Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
* Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
* Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
* Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
* Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
* Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
* Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121's are in place to positively support our raise the bar philosophy.
Key job responsibilities
Key Responsibilities:
* Plan, direct and organize the day-to-day operation of a multi-lingual Team.
* Maintain and improve staff engagement through effective people management and motivational techniques.
* Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
* Complete detailed analysis of operational performance metrics, and make data driven business decisions.
* Formulate and recommend practices to increase the effectiveness and efficiency of the department.
* Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
* Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
* Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
* Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
* Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
* Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
* Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings / 121's are in place to positively support our raise the bar philosophy.
BASIC QUALIFICATIONS· Fluency in English is essential· We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team.
This person should possess strong people and performance management skills, and ideally have at least three years' experience in an operational people management role.· She/he should also have a strong business acumen and be able to create, communicate and achieve a vision.· Substantial people management experience ideally within a fast paced, metric driven operations team.· Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.· Advanced working knowledge of MS Office required (esp.
MS Excel).
Knowledge of SQL beneficial but not essential.· Must be self-motivated with good attention to detail, commercial awareness with sound judgement and decision making skills.· Have a proven ability to drive and motivate staff.
PREFERRED QUALIFICATIONS· Candidates with experience working within the fraud / risk management domain preferred· Educated to Bachelor degree level desirable