Job Description:
The End User Computing (EUC) Manager is responsible for overseeing the delivery and optimization of end-user IT services, including device management, software support, and user experience enhancements.
Main Responsibilities:
* Team Leadership: Lead, mentor, and support a team of two, focusing on helpdesk, deskside support, and information security compliance tasks. Act as an escalation point for complex end-user computing issues.
* End-User Support: Oversee the management of IT support for end users, ensuring the efficient handling of service desk tickets and maintaining high user satisfaction.
* Device and Software Management: Manage the lifecycle of end-user devices (laptops, desktops, mobile devices), including procurement, deployment, patching, upgrades, and obsolescence planning.
* Collaboration Tools: Ensure seamless delivery and optimization of collaboration tools (e.g., Microsoft 365, Teams, and conferencing platforms).
* Policy Compliance: Maintain adherence to security and compliance standards, including identity and access management, data protection, and software licensing.
* Vendor Management: Collaborate with external providers to deliver efficient EUC solutions and services, monitoring performance against SLAs.
* Process Improvement: Develop, document, and refine EUC processes to enhance operational efficiency and user satisfaction.
* User Training and Communication: Support end-user adoption of IT tools and platforms through clear communication, training sessions, and user guides.
Ideal Candidate Profile:
Technical Expertise: Proficient in managing and supporting end-user devices, software, and collaboration tools in a corporate environment.
* Customer-Focused: A strong commitment to providing excellent user experiences and solving problems with a proactive approach.
* ITSM and ITIL Experience: Familiarity with ITIL frameworks, ITSM tools, and service desk operations.
* Communication Skills: Excellent ability to translate technical concepts into clear, user-friendly language for non-technical stakeholders.
* Adaptable: Comfortable working in a fast-paced environment, embracing evolving priorities and responsibilities.
Qualifications:
* A third-level degree in IT, computer science, or a related field.
* At least 3 years of experience managing end-user computing environments or IT support teams.
* Strong knowledge of endpoint management tools (e.g., SCCM, Intune, or equivalent).
* Familiarity with enterprise collaboration platforms (e.g., Microsoft 365).
* Experience with ITIL processes and ITSM tools.
* Background in sectors such as fleet management, leasing, automotive, or financial services is a plus.
Benefits:
* Work-life balance benefits.
* A positive and dynamic working environment.
* Opportunities for career progression, both locally and globally.
* Access to training and development.
* A competitive salary.
* Performance-related bonus with achievable targets.
* A pension scheme.