Senior Floor Manager Job Description
We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.
Key Responsibilities:
* Lead and inspire team members through effective communication and setting clear expectations, showcasing continuous support throughout their career progression journey, consequently building a motivated and high-performing team.
* Collaborate with Senior Management to strategize, implement and track the most effective operational processes within store to drive sales and exceed KPI targets.
* Oversee the stores daily floor operational needs, constantly evolving required staff headcount, placement and abilities to ensure all daily targets are met.
Role Objectives and KPI's:
* Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
* Drive store sales through effective merchandising, stock replenishment & team motivation.
* Monitor and drive all key performance indicators such as Sales, Conversion, Units and more.
* Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost.
* Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Requirements:
* Demonstrated experience in a people leadership role with evidence of ability to adapt management styles to various store colleague needs.
* Flexibility to work varied shifts, including weekends and holidays, based on store requirements.
* A Strategic mindset with proven evidence of tracking and developing business processes in order to increase store success.
About JD Sports
Established in 1981, JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across several retail fascias in many markets around the world. We want to be the leading global omnichannel retailer in the sports and outdoor industry, and we're looking for talented individuals like you to help us achieve this goal.