Our client is a leading IT Consulting and software development company, specializing in digital transformation, cloud solutions, and data analytics, who is looking for passionate Community Engagement Analysts (m/f/d). You will be working for one of the world's most popular navigation tools, used by millions of users every day. Embrace new opportunities and elevate your career to new heights with us!
Your duties:
* Assist our client’s community and help resolve inquiries empathetically, accurately, and on time.
* Become and remain knowledgeable about client’s products and community standards.
* Make well-balanced decisions and be an effective advocate for our community.
* Display strong interpersonal skills, verbal and written communication skills, and most importantly, empathy.
* Investigate and resolve issues reported on client’s platform, such as requests for account support and reports of potentially abusive content.
* Respond to user inquiries with high quality, speed, empathy, and accuracy.
* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve community support.
* Gather, analyze, and utilize relevant data to improve the overall user experience on the site.
* Enforce clients' Terms of Use by monitoring reports of abuse on the site.
* Review reported content within agreed turnaround times and standards of quality.
* Identify inefficiencies in workflows and suggest solutions.
* Recognize trends and patterns and escalate issues outside the company policy to the global team.
Our requirements:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and a positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective time management and prioritization skills.
* Ability to work as part of a team and consistently hit KPIs on time.
Essential competencies:
* Fluent in Hebrew OR Dutch OR Finnish AND English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Passion for ensuring a positive, safe user experience.
* Flexible in working in a fast-paced environment with different projects.
* Ability to learn new information in a short period of time.
Your benefits and reasons for the job change:
* Meals provided onsite during shift hours.
* Health Care.
* Fair base salary: 29,700.00 - 32,000.00 EUR per annum (no space for negotiation, depending on the language).
* Extensive training and development.
* Free access to Group Scheme website.
* Free access to 24-hour Employee Assistance Programme (EAP).
* Free access to Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.
* Location - Dublin (Onsite).
* Contract type - Permanent, Full-Time.
* Work model: Onsite in Dublin 18 (Caution: no home-office available due to strict policies).
* Working hours - 9 till 5.30 or 6 pm till 2 am with night shift uplift of 25% extra.
* Required languages: Hebrew, Dutch or Finnish: C1 or C2 Level.
* Visa-sponsoring available ONLY for Hebrew-speaking candidates.
* Relocation package available for Hebrew, Finnish, and Dutch-speaking candidates.
#J-18808-Ljbffr