About Apple
The people here at Apple don't just create products — they build the kind of wonder that's revolutionized entire industries.
It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
Inclusion at Apple
At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
About the Team
Here on the Apple Store Online team, we are responsible for Apple's largest store.
Our main goal is to deliver a magical, personal digital experience where customers can shop, buy, and learn everything Apple, wherever they are.
Each customer should feel like they are our only customer, and our job is to set the bar for the experience they receive.
Job Description
We're looking for an exceptional Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM.
You will lead diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape.
1. Lead end-to-end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams.
2. Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live's, retrospectives, and closeout.
3. Be the voice of your body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required.
4. Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of your portfolio.
What We're Looking For
* Experience and proficiency with SAP (S4 HANA).
* Professional experience working within a product, project, or program management role.
* Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).