Project Manager – Specialized Consulting Center: Essential Services
We are looking for a proactive, outcome-focused Project Manager to oversee delivery of several concurrent Essential Services engagements, while also helping define and evolve a consistent approach for delivery of these services to our cloud customers.
The Role
As a Project Manager, you will work with new and existing customers in managing all the aspects of the Essential Services offerings, partnering with Guidewire consultant developers and test engineers in a customer-facing role to ensure successful project delivery of Essential Services.
Key Responsibilities:
* Ensure consistent delivery of Essential Services offerings.
* Support, define and execute on Specialized Consulting Center (SCC) strategic initiatives.
* Work closely with the RMO, in partnership with Essential Services Portfolio Director, on necessary changes to resource requests and assignments required to carry out the Essential Services.
* Ability to effectively manage project's associated P&L and deliver within budget.
* Work closely with the customers/SI/Guidewire Project Manager that is delivering the implementation, and align on the plans to deliver each of the Essential Services offerings.
* Ability to coordinate internal resources to ensure that projects adhere to scope, schedule and budget.
* Establish and maintain relationships with relevant customer stakeholders, providing day-to-day contact on project status and changes.
* Report project outcomes and/or risks to the appropriate management channels (internal and external) and escalate issues, as necessary, that would impact the Essential Services team from delivering on their commitments.
* Identify opportunities to position additional Essential Services on active projects.
* Flexibility to occasionally travel onsite to Customers.
Required Skills/Experience:
* Very strong communication skills and ability to work on fast-paced projects, requiring interaction with key stakeholders within the Customer's Business and IT areas.
* Strong organizational skills and follow-through of activities.
* Agile and Waterfall project management methodologies to ensure release delivery, controls, issue resolution, and risk mitigation.
* Establish and maintain processes for managing scope during the project, setting quality standards and assessing risks.
* Experience managing and delivering Guidewire, self-managed or cloud, implementation projects.
* Experience working with people across multiple geographies.
* Strong ability to direct a team and achieve needed deliverables.
* Skill in working with implementation partners and running multi-functional projects.
* Understanding of the P&C insurance industry to be able to have effective discussions with customers.
* Technical background, ideally in a SaaS environment.
* End user experience in using Salesforce and PSA in managing projects, financials, and resources.
* Demonstrated negotiation skills within challenging situations.