Direct message the job poster from Methodius Ltd
Senior Recruitment Consultant at Methodius Ltd. david@methodius.com
My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation. Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account, building a cross-functional team to enhance the existing partnership and create a near-shore presence to support the EU market.
This role provides an opportunity to grow your career while being exposed to new technologies within a growing team. You will work with customers to identify opportunities to support their strategy and improve their processes across functions.
The Role
As an Application Support Engineer, you will join the Production Support team providing high level support to the Client. The team works in a high profile, mission-critical environment within a Banking context. In this role, you will collaborate with a team focused on delivering excellent service and support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.
There is a requirement to work flexible shifts to cover 7am – 7pm to provide additional coverage to the client. Flexible working hours and weekend work may be required on occasion for extended production issues and planned maintenance.
Key Responsibilities:
1. Manage stakeholders for supported applications.
2. Troubleshoot and resolve Incidents & Service Requests.
3. Perform Root Cause Analysis of Problem Tickets.
4. Manage incident queues & incident intake channels.
5. Take ownership of incidents & communicate with customers as required.
6. Respond in a timely fashion to reactive or proactive incidents.
7. Write re-usable Knowledge Articles for Incident and Service Requests handled.
8. Detail accurate information in case documentation.
9. Coordinate internally with other support groups in a timely fashion.
10. Capable of leading the team.
Skills/Experience Needed:
1. Good experience in a production support/application support role.
2. Hands-on experience with SQL and Unix, Shell Scripting.
3. Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e. Control M/Cronjobs).
4. Knowledge of ITIL based Production Support (i.e. Incident, Change Management, etc.).
5. Experience/skill to interact with multiple stakeholders (Good communication and coordination).
Good to Have:
Experience in any of the following skills would be beneficial: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE, Cognos.
Based in Letterkenny, Co. Donegal (Hybrid – 2 days a week on-site). Permanent Role. Competitive salaries are offered, including pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, on-site parking, and more.
The candidate must be eligible to work in Ireland/EU.
Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com.
Seniority Level
Not Applicable
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting, IT System Custom Software Development, and IT System Training and Support
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