Lobby Supervisor Job Description
We have an exciting opportunity for a Lobby Supervisor to join our team at Supermac's The Portlaoise Plaza.
The Lobby Supervisor assists the overall Manager in the smooth running of the lobby/seating area, providing leadership to their team, dealing with day-to-day operations, people management, and all aspects associated with successfully supervising the lobby area in a fast-paced environment.
Key Responsibilities:
* Supervising and motivating their team
* Taking full ownership of the lobby area
* General marketing and promotion of Supermac's and other Plaza brands
* Performing marketing and other promotional services (i.e., flyers, vouchers, etc.)
* Implementing company policies and procedures and following guidelines
* Adhering to all aspects of health and safety legislation, food safety legislation (HACCP), and company policy ensuring your own safety and the safety of colleagues and customers
* Ensuring a high standard of personal hygiene, cleanliness, and neatness ensuring full uniform is worn at all times
* Keeping tables and condiments clean at all times and ensuring condiments are well stocked
* Greeting guests in a friendly and professional manner - You must be able to engage with customers
* Interacting with customers and giving creative suggestions regarding our food menus; making conversations lively
* Confirming with the manager about the parties and events that are going to be held in the restaurant
* Ensuring that all lobbies of our restaurant (including outside of the restaurant) and toilets are kept clean throughout restaurant operations
* Ensuring that the lobby and serving areas are properly set up, clean, and tidy
* Maintaining a sense of urgency regarding the cleanliness of the lobby, ensuring tables are cleared immediately
* Communicating with all customers to ensure quality satisfaction with both food and service
* Responding to any customer complaints and bringing any issues to the attention of the Manager/Supervisor
* Communicating with Management, kitchen staff, and customer service staff to ensure effective customer flow
Person Specification:
* Providing excellent customer care to the public
* Exceptional communication and positive representation of the company
* Ability to participate in a team-oriented environment
* Energetic, approachable, friendly, outgoing, and courteous
Required Skills:
* Previous customer service experience in the hospitality environment preferred
* Interpersonal skills
* The ability to recognize problems and potential conflict with both customers and staff
* Product knowledge
* Analytical skills, i.e., the ability to think logically
* Supervisory skills
Please note that only candidates currently living in Ireland and allowed to work here will be considered.