Conference Manager
We believe in bringing together talented hospitality professionals to provide wonderful guest experiences.
About the Role
The Conference Manager will be responsible for ensuring the smooth running of all conferences in the hotel, providing exceptional service and meeting the highest quality standards.
Main Responsibilities
* To ensure our customers receive excellent service during conferences and meetings
* Responsible for correct rostering within the department
* Engage with guests and act upon their feedback, actively encouraging customer reviews
* Evaluate and update SOPs, ensuring all team members are fully trained
* Provide team training on our standards and customer service
* Support the Operations Manager in departmental projects and initiatives
* Motivate and create an engaging work environment for the team
* Hold excellent product knowledge and enjoy sharing it
* Guide and mentor team members to ensure continuous learning and development
Requirements
* 2 years of previous experience in a similar role
* Excellent communication skills
* Self-motivated and positive attitude
* Passionate about hospitality and excellent service
* Flexible with hours and own transport
* Strong interpersonal, leadership, time management, and organisational skills
Why Work with Us
We offer excellent learning and development opportunities, free leisure centre membership, discounted rates for FBD Hotels and Resorts, and more.
We strive to succeed in all areas of the hotel by living our company values: treating each other with respect, working cohesively as one team, being creative, and taking accountability.