We're Hiring - Customer Service Agent - Dublin North Corporate and Van Location We are excited to announce a new vacancy within the Dublin North Corporate & Van Location.
This is a full-time permanent contract based in Cloghran, 40 hours per week Monday to Saturday between the hours but not limited to 8am-6pm on an agreed roster.
You will be reporting into the Corporate & Van Location Manager.
We are looking for self -driven and client focused individual to join our Corporate & Van Location.
The ideal candidate will have previous experience in car or van rental, however experience in a similar role in a retail or customer service environment would be considered.
Benefits:
Competitive Salary Twenty-two days annual leave Medical refund scheme Enhanced statutory sick pay 1.5% employer matched Pension scheme Enhanced Maternity and Paternity benefits Access to Hubex benefits and discounts platform Life Assurance x2 basic salary Employee Assistance Programme Opportunities for career advancement and professional development Voluntary flu vaccination voucher Bike to
Work Scheme Responsibilities:
Managing replacement & corporate rentals on a day-to-day basis Building and maintaining excellent relationships both internal and external customers Communicating with internal departments and branches daily when required Ensure all insurance transfers are up to date, monitoring & extending where necessary Updating and extending replacement rental agreements Ensuring stock is accurate in your location - conduct audits and regular fleet checks Processing of retail van & corporate rentals in a customer facing environment Checking vehicles back into our fleet, documenting damage and completing relevant paperwork and ensuring all processes are followed.
Handling all customer queries in a professional and courteous manner.
Will be required to ensure the location is opened and closed correctly and have a strong attention towards security of the location.
Adhere to all company policies, procedures, and safety guidelines.
Responsible for own health and safety and that of other work colleagues.
Ad hoc duties as directed by Management.
Skills Required:
Excellent communication skills - written and verbal Strong attention to detail and conscientious approach to work Ability to multi-task in a busy environment A fluent English speaker Calm attitude Ability to construct reports using excel MS Excel knowledge highly desirable Ability to work on own initiative while still being a team player Clean, full driving license for a minimum of 2 years Team player who works productively with wide range of people Why Choose Europcar?
We provide a working environment for our colleagues that nurtures their career ambitions.
Everyone counts at Europcar.
We are now building our operations for growth over the coming year.
As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.
Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry.
Europcar is committed to helping employees develop market-leading skills through ongoing training and development.
Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons EMG Skills: Sales teamwork customer service motors car rental.
Benefits:
Commission pension & healthcare.