Regional Retail Operations Manager, Irish Brand Homes
About Us
Located in the heart of St. James's Gate Brewery, Guinness Storehouse is recognised as the world's leading tourist attraction welcoming millions of visitors every year.
In our inclusive culture, where we value each other and celebrate different perspectives, you'll be supported to thrive and recognised for your unique contributions, as we unlock a brighter, more exciting future together.
About the Team
Irish Brand Homes is Diageo's Premier collection of Visitor Experiences in Ireland where our world Class teams share the stories of our brands to all our guests.
The largest brand home, the Guinness Storehouse anchors the St James Gate campus with the Guinness Open Gate Brewery and the Roe & Co Whiskey Distillery as neighbours whilst our Smithwick's Experience takes pride of place on the site of the original Smithwick's Brewery in Kilkenny.
About the Role
The Regional Retail Operations Manager will be responsible for the retail operations across all the Irish Brand Homes retail departments and play a leading role in Guinness retail operations globally.
Working closely with the retail management team, the RROM will be the key conduit between all stakeholders to ensure an efficient, profitable, reputable, world class retail operation.
This role is also extended to other Guinness Retail experiences globally including, the Guinness Export House in Dublin Airport, Guinness Old Brewers Yard, Covent Garden, London, Guinness Open Gate Breweries in Chicago and Baltimore and Guinness Retail store in Las Vegas.
The role also includes identifying opportunities for possible retail experiences including Pop up stores.
Key Responsibilities:
* Commercial Drive: Identifying commercial opportunities and making recommendations to deliver growth, contributing to the retail strategy
* Development of Omni-channel offering: Heading the implementation of the omni-channel retail strategy within the region to provide customers with a seamless retail experience
* Building High performing teams: Building high performing, committed store teams through strong leadership and positive influencing and motivation
* Cultivating Commercial Excellence: Coaching the store management teams to improve their commercial knowledge, providing vision and direction
* Maintaining World-Class Standards: Ensuring the skill and knowledge of local teams is 'world class'
* Standard Bearer: Responsible for maintaining the image and standards of our brands in a manner that is commercially and culturally aware of the specific Brand we represent
Leadership Responsibilities:
The Regional Manager for retail stores will build high performing teams and strategically drive sales and profitability within all retail operations whilst retaining a customer-centric approach at all times.
The RROM will be responsible for building strong partnerships with key stakeholders in order to maximise the people, product & operational opportunities within the business.
Lead, inspire and develop your people to build committed and high-performing store managers and teams.
Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising.
Promote an inclusive and diverse culture in line with the Brand Values.
Champion a positive and flexible work culture, promoting continuous improvement and effective change.
Develop and invest in talent to create a robust internal talent pipeline and succession plan.
Be the Champion for all global and local policies, standards and guidelines across all retail operations.
Collaborate with Irish Brand Home Visitor Experience, Marketing and Operations teams to ensure retail stores best represent the storytelling of our brands and that opportunities to promote retail within the experience are maximised.
Seek efficiencies and synergies across retail operations to manage cost base across all retail touchpoints.
Requirements:
* Highly experienced at Regional/Area Manager level
* Demonstrable experience of driving a high-performance culture across multi-site teams
* Excellent time management skills with the ability to work under pressure and to regularly re-prioritise to meet deadlines in a fast-paced, dynamic environment
* Resilient; prepared to tackle problems head on and persist despite setbacks or difficulties
* Combine intellectual rigour and people engagement with the ability to represent the Irish Brand Home Values and purpose
* Highly effective team player, able to recognise, value and utilise the strengths of the team around them
* Commercial approach to role and operations, understands how their role impacts wider business profitability and how to drive it further
About Working With Us:
Flexibility is key to success in our business and many of our people work flexibly in many different ways, including part-time, compressed hours, flexible location.
Please talk to us about what flexibility means to you and don't let anything stop you from applying.
About Our Rewards and Benefits:
We offer a highly competitive rewards and benefits package including:
* Contemporary work life balance policies and wellbeing activities
* Annual merit increases (performance based)
* Annual bonus (performance based)
* Subsidized gym membership
* Contributory pension scheme
* Comprehensive health insurance for you and your family
* Share options
About Diversity and Inclusion:
We believe the most diverse and inclusive culture makes for a better business and a better world.
We know that for our business to thrive and for Diageo to realise its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base.
Around the world we have a number of inclusive Business and Employee Resource Groups known as BRGs and ERGs.
These influential groups, made up of our people, represent various viewpoints, experiences and communities who generate thought-provoking work to enhance our business and workplace, creating a sense of belonging and opportunities for all.