Job Title: Inside Sales Team Leader
Our company is a leading provider of innovative medical devices, dedicated to enhancing the lives of people with hearing loss. With a strong global presence, we are committed to delivering exceptional products and services to customers worldwide.
We are seeking a dynamic and results-oriented Inside Sales Team Leader to lead a thriving sales team. This pivotal role will involve motivating and inspiring a diverse team of inside sales professionals while actively driving sales within the UK, Ireland, and BeNeLux regions.
This role is predominantly office-based, with some scope for hybrid (office/home) working arrangements. Travel will be required for training, team building, and sales/customer events in the UK, Ireland, and Benelux.
Responsibilities:
* Lead and motivate the inside sales team to achieve ambitious sales targets and Key Performance Indicators (KPIs).
* Provide coaching, training, and support to team members to enhance their sales skills and performance.
* Monitor and evaluate team performance, offering regular feedback and guidance.
* Analyse sales data and trends to identify areas for improvement and develop effective action plans.
* Foster a positive and collaborative team environment that promotes accountability, excellence, and continuous improvement.
* Achieve revenue sales targets as outlined in quarterly and annual KPIs.
* Implement agreed sales processes to build strong customer relationships and drive growth across allocated channels.
* Resolve customer issues, improve profitability, and ensure exceptional customer satisfaction.
* Collaborate with the customer service team to address any challenges and maintain positive customer relationships.
* Work effectively with the planned sales process and coordinate across sales and training teams.
* Collaborate cross-departmentally to develop weekly and monthly sales activity plans.
* Monitor customer performance and sales trends to identify opportunities for improvement.
* Share industry insights and competitive information with the team to inform sales strategies.
* Attend trade shows, conventions, and training seminars as required.
* Utilise Salesforce and other tools to create focused lists of opportunities.
About You:
* A Higher education qualification in business areas such as Management, Marketing, or Economics.
* Proven experience in a leadership or supervisory role, with a strong ability to motivate and inspire a team.
* Excellent communication and interpersonal skills, with the ability to build strong relationships.
* A minimum of 2 years successful outside sales experience either with retail or B2B, preferably with Medical Devices or a minimum of 5 years successful sales performance in telephone sales or significant customer service experience in the audiology sector.
* Strong computing skills, including proficiency in Microsoft Office applications, CRM (preferably Salesforce), and ERP (preferably D365 or Navision).
* Proven ability to learn new technical knowledge quickly.
* Structured in analysis, planning, working methodology, and documentation.
* Demonstrated efficiency in follow-up with customers and absolute accountability for delivery.
* Ability to work in a fast-paced and dynamic environment.
* Fluency in English is essential (both written and verbal). Dutch or French is preferred but not essential.
We offer a very competitive compensation package, including a strong base salary, generous bonus potential and comprehensive benefits.