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Reporting to the Director of Command Center Operations, Safety and Security, the Command Center Administrator is responsible for maintaining situational awareness to ensure the security of NYSBA's critical infrastructure and assets, as well as the safety of the traveling public. This role involves active and passive monitoring of all five bridge facilities operated by NYSBA, including the Bear Mountain Bridge, the Newburgh-Beacon Bridge, the Mid-Hudson Bridge, the Kingston-Rhinecliff Bridge, and the Rip Van Winkle Bridge. The administrator also coordinates incident response and manages security and traffic-related incidents on NYSBA property. Routine testing of NYSBA technologies and equipment to ensure continuous operation is also required. Additionally, the employee will perform administrative tasks such as obtaining shift coverage and answering calls.
Duties and Qualifications
* High School Diploma or equivalent
* Valid New York State Driver’s License
* At least three (3) years of experience in a Command Center Operator, Emergency Service Dispatcher, or similar emergency management role
* Successful completion of the Department of Homeland Security and Emergency Services (DHSES) State Emergency Operations Center (SEOC) New York Respond (NYR) system training within 6 months of employment
* Successful completion of the DHSES SEOC course within 6 months of employment
* Applicable FEMA National Incident Management System (NIMS) certifications (IS-100, IS-200, IS-241, IS-700, and IS-1300)
* Ability to work extended and irregular hours, including nights, weekends, and holidays
* Flexibility to work at different locations, including support at the backup Command Center and the State Emergency Operations Center in Albany, NY, as needed
* Critical thinking skills to make decisions during emergency incidents and stressful situations
Note: Some positions may require additional credentials or a background check to verify your identity.
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