ICT Services are currently seeking a Desktop Support Technician, working 3 days onsite on our customer site in Galway and 2 days focus on field work. This is a full-time contract position working in a fast paced and extremely high-profile client. Applicants must have previous experience in similar environments and meet and exceed the minimum requirements below:
Responsibilities:
1. Provide remote and desk side support services to end users.
2. Troubleshoot PC related problems either via phone, remote tools or desk side support.
3. Build, configure and troubleshoot PC and laptop applications and hardware components.
4. Facilitate a warranty repair with the relevant hardware vendor.
5. Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
6. Perform coordination of workstation asset recovery.
7. Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
8. Complete incidents and requests within SLA in a pressurised environment.
9. Experience with change control (ITIL best practice).
10. Remote access management of datacentre calls.
11. Experience with Solo winds is an advantage.
12. Ensure tickets are updated daily.
13. Support meeting room environment and video conferencing, as needed.
14. Support printers, scanners and other peripherals.
15. Support mobile devices, such as iPads and iPhones.
16. End-User Data backup and restoration, as needed.
17. Basic remote server monitoring.
18. Management of tape rotation.
19. Experience with supporting a highly technical user base.
20. Travel will be involved in this role, so a Full Clean Driver’s License is required.
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