CUSTOMER SERVICE SPECIALIST – FRENCH SPEAKING
Our client, a Global operational hub based in Galway City, is seeking a Customer Service specialist on a 12-month contract with the possibility of permanency. As the first point of contact for customers and key distributors across Europe, you will be responsible for various tasks including order processing, problem-solving, administrative support for our commercial sales team, and logistical support for both internal and external customers.
Responsibilities
* Process all orders received via CRM system from customers primarily through email, phone, fax, or directly through our online system.
* Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive, and courteous manner.
* Maintain open customer orders on a daily basis.
* Investigate and resolve order processing issues reported by customers, working cross-functionally with other departments to resolve customer queries.
* Resolve e-mail, fax, and telephone inquiries, liaising directly with customers on issues such as pricing, inventory availability, terms, delivery, or general questions.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keep customer account changes up to date and communicate them to the commercial sales team.
* Stay informed about products, inventory levels, special requirements, and promotions communicated from various departments to support excellent customer service.
* Regularly communicate with your Team Lead about changes, issues, and potential concerns related to customer accounts. Employees are empowered to share ideas and drive continuous improvement.
* Work with our central warehouse and supply chain team on inventory, escalations, and customer inquiries. Complete customer- or staff-requested reporting to support internal and external data requests.
* Maintain fruitful relationships with customers and internal colleagues.
* Ensure compliance with applicable Quality Management System (QMS) processes to deliver an excellent customer experience.
* Perform duties in accordance with established business policies and procedures.
* Demonstrate commitment to developing, implementing, and maintaining applicable Quality Processes according to ISO, FDA, and other regulatory agencies.
* Show professional behavior with internal and external business associates that reflects positively on the company and aligns with company policies and practices.
* Understand and maintain awareness of quality consequences resulting from improper job performance.
* Complete other duties and projects assigned.
Requirements
1. Fluency in French and English required.
2. Self-starter ready to take initiative.
3. Professional attitude.
4. Interactive and engaging.
5. Multi-tasker with excellent time management skills.
6. Adaptable and flexible.
7. Able to handle changing priorities.
8. Eagerness and willingness to learn.
9. Problem-solving skills.
10. Experience dealing with ambiguity.
11. Innate creativity.
12. Drive for results.
13. Excellent verbal and written communication skills.
14. Team player.
15. Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
16. Strong computer navigation and typing skills.
17. Good attention to detail and critical thinking.
18. Effective collaboration with others.
19. Professional communication.
20. Good email etiquette.
21. Ability to work independently and as part of a team.
22. Comfortable working in a fast-paced environment with changing priorities.
23. SAP or other ERP system experience is advantageous.
24. Previous customer service experience, preferably in the healthcare industry, is desirable but not essential.