At Killashee Hotel, we strive to create an exceptional guest experience by bringing together talented hospitality professionals who share our passion for delivering outstanding service.
We are seeking a self-motivated and enthusiastic Host/Hostess to join our team and contribute to the future success of our hotel.
Objective of the Role
As a key member of our team, the Host/Hostess will be responsible for ensuring that our guests receive the highest quality service, from greeting and seating them to meeting their needs throughout their stay.
Main Duties:
* Courteously greet and escort guests to tables, ensuring hotel standards of service are consistently met.
* Assist in preparing the restaurant for service and maintain a clean and welcoming environment.
* Take reservations and manage the reservation system efficiently.
* Monitor guest needs and ensure seamless operation throughout their stay.
* Coordinate table allocation to meet guest requests and preferences.
* Confirm reservations with guests prior to arrival.
* Provide excellent customer service, addressing any concerns or issues promptly.
* Perform other duties as required to ensure the smooth operation of the hotel.
Key Requirements:
* Excellent communication skills and a positive attitude.
* A passion for delivering exceptional hospitality and service.
* Flexible availability, including evenings and weekends.
* Strong interpersonal, leadership, time management, and organisational skills.
Why Work with Us:
* We offer comprehensive learning and development opportunities to help you grow your career.
* All employees enjoy free leisure centre membership and discounted rates at FBD Hotels and Resorts.
* You'll benefit from an Employee Assistance Programme, Wellness initiatives, and affinity discounts with FBD insurance.
* Enjoy meals provided on duty and flexible working hours, including free parking on site.
* We have a dynamic and supportive team environment focused on mutual respect and appreciation.
* Join us and become part of a vibrant community where everyone works together towards excellence.
We thrive on teamwork, respect, creativity, and accountability – values that guide everything we do. At Killashee Hotel, we're dedicated to exceeding expectations and providing unforgettable experiences for our guests and colleagues alike.