About Medmark:
Medmark is a leading provider of occupational health services, offering comprehensive solutions to businesses and organisations across Ireland. Medmark’s team of expert healthcare professionals work closely with clients to provide tailored services that ensure a healthy and productive workforce.
Position: Practice Manager
Location: Limerick
Reports to: Director of Operation
Overview:
The Practice Manager is a vital leadership role within Medmark’s operations. This position is responsible for the overall management of the practice, ensuring its smooth and efficient operation, high standards of service delivery, and a seamless client and patient experience. The Practice Manager will work closely with other Practice Managers, senior leadership, and various stakeholders to maintain a high-performance environment while ensuring adherence to Medmark's policies and procedures.
Key Responsibilities:
* Operational Oversight:
* Lead and manage day-to-day operations of the practice, including staff management, scheduling, and delegation of tasks.
* Monitor and optimise office efficiency, ensuring effective use of resources, timely execution of tasks, and a smooth workflow.
* Oversee and maintain practice supplies and consumables, ensuring stock levels are adequate and equipment is well-maintained.
* Health & Safety Compliance:
* Ensure the practice adheres to all relevant health and safety standards and Medmark policies, creating a safe and compliant environment for both staff and patients.
* Process & Service Improvement:
* Actively participate in the development and continuous improvement of operational procedures, ensuring high standards of service are consistently met.
* Identify operational challenges and implement improvements to streamline processes, enhance service delivery, and meet client needs.
* Team Leadership & Development:
* Lead, support, and motivate the operations team, ensuring effective communication and collaboration across all roles.
* Oversee recruitment, onboarding, and training of new staff, ensuring a smooth transition into their roles.
* Provide ongoing support and professional development opportunities for the team, including performance appraisals and constructive feedback.
* Client & Patient Management:
* Manage client and patient inquiries, including appointment scheduling, follow-ups, and complaint resolution, ensuring a high level of customer satisfaction.
* Ensure accurate patient records are maintained in line with Medmark’s data protection policies and best practices.
* Oversee client billing processes, ensuring accuracy and compliance with billing protocols.
* Clinical Team Support:
* Coordinate and manage the clinical team’s schedule, ensuring appointments and resources are optimised and clinicians’ time is used effectively.
* Assist in reviewing medical reports for quality assurance and ensure timely report publication.
* Adherence to Operational Standards:
* Ensure adherence to key performance indicators (KPIs) and Service Level Agreements (SLAs) for appointment scheduling, report publishing, and general practice operations.
* Enforce Medmark’s operational standards and policies, contributing to the continuous improvement of service quality.
* Stakeholder Engagement:
* Act as the first point of contact for prospective clients or those requiring non-standard services, providing information and guidance as necessary.
* Collaborate with senior leadership and key clients in regular reviews to ensure satisfaction and address any concerns.
* Ad Hoc Duties:
* Assist with any other duties that may arise as part of the practice’s operational needs, contributing to the overall success of the practice.
About You (Ideal Candidate Profile):
* Experience:
* Proven experience in a similar role, ideally within a fast-paced office or clinical environment.
* Strong leadership experience, with the ability to manage, support, and develop a team effectively.
* Skills & Attributes:
* Excellent organisational and time management skills, with the ability to multitask and prioritise effectively.
* High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), with additional experience in practice management software preferred.
* Strong verbal and written communication skills, with a keen eye for detail and a commitment to clear and concise communication.
* Customer-Focused:
* A customer service mindset with the ability to anticipate client needs and resolve issues promptly and professionally.
* Problem-Solving:
* Ability to think critically, adapt to changing priorities, and offer innovative solutions to operational challenges.
* Team Player:
* Strong team orientation with the ability to collaborate effectively with colleagues at all levels.
* High emotional intelligence, with a calm, diplomatic approach to managing both staff and client relationships.
What We Offer:
* Regular Work Schedule:
* Monday to Friday workweek, offering a healthy work-life balance.
* Competitive Compensation:
* A competitive salary based on experience and qualifications, along with a comprehensive benefits package.
* Additional Benefits:
* Contributory pension scheme, additional annual leave days, and a supportive and inclusive team environment.
* Career Development:
* Opportunities for professional growth and development within a dynamic organisation committed to excellence.
Diversity and Reasonable Accommodations:
At Medmark, we are committed to fostering a diverse and inclusive work environment where all individuals are treated with respect and dignity. We believe in providing equal opportunities for all, regardless of background, identity, or experience. If you require any reasonable accommodations during the recruitment process or while performing your job, please do not hesitate to let us know.
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