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FS Business Consulting - Customer Business Transformation - Senior Consultant - Dublin
Location: Dublin 2
Other locations: Primary Location Only
Requisition ID: 1521806
FS Business Consulting – Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Consultant - Dublin
General Information
Location:Dublin
Available for VISA Sponsorship: YES
Business Area:Customer & Business Transformation
Contract Type:Full-Time – Permanent
EY is in a great place today. We’re helping more clients, in more places, tackle more of their toughest challenges than ever before. The exceptional career experience you’ll have at EY will be unlike any other because of our exceptional and diverse people. We empower our people by offering the culture, the tech, the teams, the scale, the challenges, the learning and the relationships for you to personalize and build your career.
Do you have a passion for helping organisations maximise operational efficiency, cover the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
At EY, our Business Transformation Consulting team works with financial services clients to reimagine and redesign the inner workings of their operations, enabling them to deliver on their corporate strategy, achieve cost and performance efficiencies and identify and capture growth opportunities for the future. We are currently seeking to hire into our Business Transformation Customer Team at Senior Consultant.
Your Key Responsibilities
1. Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery.
2. Exceptional problem-solving ability including logical reasoning, creative thinking and the ability to untangle complex issues for improving existing business processes and workflows.
3. Understand EY’s service offerings and actively support in delivering across our range of services.
4. Partner with our clients to understand their business objectives, processes, and pain points, and translate them into comprehensive functional requirements.
5. Conduct workshops and interviews with key stakeholders to gather and document business requirements, process flows, use cases, and user stories.
6. Ability to communicate complex ideas effectively, both verbally and in writing.
7. Highly organised and able to multitask to consistently deliver high-quality deliverables on time.
8. Helping to shape creative and innovative solutions to address client issues.
9. Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required.
10. Working confidently with clients, to support building believed relationships.
11. Stay abreast of latest Financial Service industry trends to drive innovation.
To qualify for the role, you must have:
1. Degree qualified and have relevant professional experience; experience working on major transformation programmes is preferred.
2. Have ability to deal with ambiguity and uncertainty.
3. Ability to quickly grasp complex business problems and develop appropriate solutions.
4. Minimum of 3 years in delivering change.
5. Be experienced of full project lifecycle from concept through to implementation.
6. Understanding of trends and implications on the Financial Services industry.
7. Be adept at overcoming issues and barriers.
8. Be professional, quickly establishing personal credibility.
9. Have strong personal impact and resilience and be able to influence clients and stakeholders to gain support for major changes and key decisions.
10. Strong verbal and written communication, with experience in presenting to stakeholders.
Ideally, you will also have
1. Previous experience in Consulting or relevant industry experience in a Financial Institution.
2. Strong academic record including a relevant third level qualification.
3. Strong analytic and workshop facilitation skills.
4. Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel.
5. Lean six sigma qualification is an advantage.
6. Project Management and/or Agile certification is an advantage.
What we look for
1. Someone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teams.
2. Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life.
3. Someone who is passionate about reaching their full potential and excelling in their career.
What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
1. Pension
2. Discounted Health Insurance
3. Web Doctor – Free unlimited online GP Consultations for you and your family.
4. The purchase of additional annual leave.
5. Hybrid Working.
6. Free Gym Membership.
7. Travel Pass.
8. Maternity & Paternity Leave.
9. Bike to Work Scheme.
10. Recognition Awards.
11. Cash incentives for Referrals.
12. Tech MBA paid by EY.
13. Wellness rooms available in some offices.
EY is acted to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. When you join EY, you will be supported to ensure that you are enhancing your skills from day one.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
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