We are seeking a skilled Senior IT Support Technician to join our team at {company}.
Job Summary
A dynamic and collaborative individual with strong technical skills is required to provide day-to-day IT support across all departments, including troubleshooting hardware, software, and applications, as well as server administration, network management, and security.
About the Role
This full-time position requires a minimum of 2-3 years' experience in IT support, preferably in the hospitality industry. The successful candidate will hold a third-level IT qualification and possess expertise in Windows 11 Pro, Active Directory, firewalls, and virtualization, as well as experience with Veeam Backup.
Key Responsibilities
* Day-to-day IT support across all departments
* Troubleshooting hardware, software, and applications (including MICROS POS & Oracle Opera)
* Server administration (WS2016+), network management, and security
* AV system maintenance
* Mentoring junior staff
* SOP development and maintenance
Requirements
* Minimum 2-3 years' experience in IT support (hospitality preferred)
* Third-level IT qualification
* Expertise in Windows 11 Pro, Active Directory, firewalls, and virtualization
* Experience with Veeam Backup
* Excellent communication and problem-solving skills
* Full driver's license
Benefits
* Competitive salary & benefits package
* Complimentary meals
* Career development opportunities