Job Title:
Technical Support Representative
Key Responsibilities:
* Provide technical support to customers, partners, and internal colleagues via phone, email, chat, and remote desktop sessions.
* Troubleshoot issues across our hardware and software platforms.
* Assist customers in understanding product features, functionalities, and best practices.
* Build and maintain strong customer relationships by demonstrating empathy and patience.
* Contribute to the development of customer support strategies by gathering and documenting customer feedback and feature requests.
Requirements:
* Fluency in verbal and written English.
* Proven experience in working in customer service, technical and product support, or customer-facing roles.
* Ability to interact with developers comfortably while making computer novices feel supported and understood.
What Sets You Apart:
* Experience in CRM and ERP systems (such as Salesforce, Visma, or Dynamics).
* Proficiency in any other languages such as Norwegian, Chinese, German, Swedish, French, Italian, or Spanish.
About Tobii Dynavox:
We are an international organization that empowers people with disabilities to do what they once did or never thought possible. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence.
Benefits:
Our team enjoys a range of benefits to support personal well-being and family commitments. We continuously work on building an international working environment where people can do an excellent job, grow, and do their best.
Equality and Diversity:
We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings.