Claims Team Leader
Morgan McKinley is pleased to partner with a leading independent provider of professional insurance services and forensic technical consulting in the recruitment of a Claims Team Lead.
This global business offers an opportunity to work in a fast-paced dynamic environment where teamwork, communication, and leadership skills are highly valued.
Your Key Responsibilities:
* To lead and manage a team of desk-based Claims Technicians, ensuring they provide exceptional customer service to clients.
* Motivate the team to perform efficiently, meet targets, and achieve personal goals.
* Effectively manage team workflow, covering all absences and holidays.
* Manage the holiday calendar and authorisations.
* Hold monthly 1-to-1 meetings with team members.
* Oversee and monitor the lifecycle of desk-based teams' claims.
* Identify training needs within the team and implement necessary training.
* Provide account management support as required.
* Handle complaint calls received by the team.
* Manage a small caseload of claims.
Required Knowledge and Experience:
* AAPA qualification (equivalent) and progress towards Certificate in Insurance Practice (CIP).
* Excellent interpersonal and communication skills.
* Previous experience as a team leader or supervisor.
* Exceptional stakeholder management with ability to handle multiple priorities.
* Thrives in high-pressure working environments.
* Driven to meet and exceed targets.
* Flexibility for occasional travel.