Service Delivery Analyst (3RTSNV-0514C05E) Dublin City Centre, Republic of Ireland
Salary: EUR60000 - EUR75000 per annum
We are currently recruiting for the role of Service Delivery Analyst on behalf of a Financial Services organisation.
Service Delivery Analyst
6 month FTC
Hybrid Working - Dublin City Centre based.
Brilliant opportunity to join a reputable organisation with a competitive salary offering.
Responsibilities:
* Analyse reports and dashboards provided.
* Attend Service Reviews and operational calls to ensure terms of Service are upheld.
* Prepare reporting and distribute to relevant parties.
* Establish and report on Continuous Service Improvement plans and collaborate with stakeholders on 3rd party process development.
* Support the IT Controller to ensure all IT controls are reported and available for compliance auditing.
* Oversee suppliers on audit finding remediation.
* Manage the Third Party Risk Management engagement with FCRM suppliers.
* Support on DORA project.
Requirements:
* 3-5 years of previous experience in an Irish Financial Services organisation within Service Delivery.
* Qualification or equivalent in relevant specialism.
* Keen understanding of a highly regulated industry and proven exposure to contract management.
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