Job Title:Housing & Tenancy Support Coordinator
Reports to:Head of Client Services
Location:11 Sean Mulvoy Centre, Sean Mulvoy Road, Galway, with flexibility to travel in Galway City and County
Contract Details:Permanent Contract, 37 hours per week
SalaryCommensurate with Experience
Purpose of the role
To manage a portfolio of properties from a Tenant-led perspective. To provide a person-centred housing service to clients living in Galway Simon Community Housing. Ensure our housing policies are in line with best practice and national standards for Approved Housing Bodies
Main duties & Responsibilities:
* Oversee the housing allocations process, ensuring timely advertising of vacancies with key stakeholders, conducting interviews, keeping voids to a minimum.
* Facilitate new tenant property viewings in conjunction with services/key-worker; allocate and let properties and assess transfers.
* Manage the Property and Tenant Management System and ensure all tenant and property data is accurately recorded and maintained on the system.
* Assess all maintenance/repairs aspects of empty properties, in conjunction with the Maintenance Repairs Co-ordinator, in order to quickly re-let them.
* Ensure rents are set as per Galway Simon Communities Rent Management Policy and deliver rent collection and management protocols in line with this policy.
* Respond promptly and effectively to any incidents of Anti-Social Behaviour; neighbourhood nuisance complaints; breach of tenancies, including preparation of disputes to the Residential Tenancies Board.
* Attend residents’ meetings, and other meetings such as management company meetings and AGM’s, as required.
* Work as part of a multi-disciplinary team and liaise closely with other team members, supporting Galway Simon clients.
* Liaise with the Maintenance Repairs Co-ordinator ensuring all maintenance/repairs are carried out in a timely manner to provide a safe and comfortable environment for clients and staff.
* Produce a monthly report on all housing management issues and key performance statistics for the area.
* Provide administrative support in compiling reports for internal or external use on organisational compliance with Housing & Homeless Standards or on research or evaluations conducted as part of the quality programme.
* Researching changes to standards, legislation or practice that may require changes to Housing Policies in Galway Simon Community
* Work within the framework of Galway Simon's Strategic Plan.
* Be familiar with and comply with all relevant Galway Simon Policies and Procedures.
* Maintain accurate records and up to date files on each property .
* Undertake other occasional duties which are consistent with the responsibilities of the position, including occasional evening or weekend work.
* Ensure awareness of and compliance with GDPR.
* Fulfil all responsibilities with an excellent standard of client/customer service.
* Contribute positively to supervision and performance management processes.
* Participate in training and development opportunities as agreed with the Line Manager.
* Be vigilant in relation to Health Safety and Welfare Risks in the workplace and bring concerns to the attention of the Line Manager or Health and Safety representative.
* Undertake any other such duties commensurate with the role that may be assigned by the Line Manager.
This Job Description is intended to indicate the broad range of responsibilities and requirements of the position. It is neither exhaustive nor exclusive and while some variation can be expected in particular duties, as the position evolves, the outline is considered to provide a reasonable general description of the position.
Person Specification
Essential
* At least 2 years’ experience in a housing management environment in the social housing sector/social care sector.
* Experience of core housing management tasks (allocations, residents associations, rent collection, repairs, tenancy management).
* Experience of working with the general public in a customer/client-oriented environment.
* Computer literacy with strong administration experience/skills that include Microsoft Office, outlook, word, excel and power point.
* Excellent attention to detail and ability to ensure data accuracy and maintain up-to-date records.
* Full clean Driving licence and use of own car.
* Possess good verbal and written communication skills, have the ability to compose letters, memos and reports.
* Ability to work collaboratively with internal and external stakeholders.
* Ability to be self-motivated and work on own initiative and also be part of a team
* Ability to handle sensitive and confidential information
* Ability to deal with problems/enquires in a diplomatic and sensitive manner
Desirable
* Educated to Degree Level (minimum level 7) in a relevant discipline.
* Professional qualification e.g. ICSH/CIH/IAVI/Diploma in Housing Studies.
* Knowledge of GDPR, RTB Legislation and Regulation requirements.
* Knowledge of the technical aspects of void, rent, repairs, maintenance.
How to apply
Housing and Tenancy Support Coordinator - Galway Simon Community
If you have any questions in relation to this position please contact the HR department via email
Galway Simon Community is an equal opportunities employer and welcomes applications from all sections of the community.
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