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Do you have a passion for delivering fantastic service and consistently high standards?
Are you looking for new career opportunities? Consider becoming a part of our diverse and experienced team, who take pride in creating a four-star experience for our guests.
Kingsley Hotel is now recruiting for a Reservations Agent to join our experienced reservations department. We are looking for a passionate, driven, and organised candidate to join our team.
Reporting to the Reservations Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department presents a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest bookings, dealing with queries and cross-selling our other properties.
Tasks, Duties and Responsibilities
1. Greet all guest enquiries in a warm, efficient, friendly manner;
2. Generate reservation information accurately, forwarding booking confirmations;
3. Maximise hotel revenue by upselling various hotel facilities while dealing with all reservation enquiries;
4. Contribute to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms;
5. Organise, prioritise, sort and direct incoming mail, responding to all enquiries promptly;
6. Ensure all relevant special occasions and VIP information are noted on bookings and communicated to all departments;
7. Identify and record special billing instructions; approve credit;
8. Carry out pre-arrival courtesy calls to confirm forthcoming guest reservations;
9. Achieve maximum occupancy and average rate by utilising yield management;
10. Enter group rooming lists ensuring blocks, party names, and arrangements are updated correctly;
11. Encourage guest feedback and regularly monitor email reviews, passing relevant information to various departments;
12. Ensure all Revinate upselling requests have been actioned.
Successful candidate must meet the following criteria:
1. Previous experience in a similar hotel environment
2. Ability to prioritise in a fast-paced environment
3. Flexibility in day-to-day job demands
4. Excellent organisation and communication skills
5. Work well within a team environment and also be able to use own initiative
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