About the Role
We are seeking a Line Manager to support and lead a department and team of people to deliver the best shopping trip for our customers.
Key Responsibilities:
* Create an inspiring and welcoming environment for colleagues and customers.
* Be responsible for the store when the Store Manager/Deputy Manager are not present.
* E nsure that my team are fully trained and validated in their role.
* Create an environment of two-way communication, inspiring a culture of trust.
* Coaching and managing colleagues to enable them to deliver their daily priorities and be in the right place at the right time to enable them to deliver our customers' needs.
* Review reports and systems to enable you to deliver the right improvements for customers and colleagues.
* Driving a culture of zero food waste, managing date codes and making sure no food suitable for human consumption goes to waste.
* Recruiting the best colleagues for our team, selecting those passionate about our customers.
* Understanding the cleaning specifications for your store and ensuring that the plan is delivered through your team and by leading by example.
* Manage stock control activities, warehouse layout and processes to ensure all colleagues can complete their routines right first time.
* Root causing any incorrect prices, overcharges, refunds and label routines to ensure customers are charged the correct price at all times.
* Manage the front-end operation to ensure that customers do not queue.
* Recognise when colleagues give great service and give feedback where necessary in relation to poor colleagues not giving great service.