Job Summary:
As a Cloud Support Engineer at Amazon Web Services, you will be at the forefront of the latest cloud computing technologies, assisting global companies and developers in leveraging our services and features to run their mission-critical applications.
You will act as a 'Cloud Ambassador,' arming customers with the required tools and tactics to get the most out of their Product and Support investment.
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Role Description
This role supports our services focusing on Database technologies, including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail, and more.
You will primarily be responsible for solving customer cases through various contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
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Responsibilities
* Learn and use groundbreaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to individual customer needs.
* Interact with leading engineers worldwide.
* Partner with AWS teams to help reproduce and resolve customer issues.
* Drive customer communication during critical events.
* Drive projects improving support-related processes and customers' technical support experience.
* Write tutorials, how-to videos, and technical articles for the developer community.
* Work on complex customer problems spanning multiple AWS services.
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Qualifications
* Administration experience with one of the following Database engines: SQL Server, MySQL, MariaDB, or Amazon Aurora.
* Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory).
* Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls, or LAN/WAN).
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Preferred Qualifications
* Experience with Database troubleshooting and performance tuning.
* Experience with setting up monitoring/alarming for Database environments.
* Experience with Database migration and ETL.
* Experience with query analyzers and query tuning/slow query optimization.
* Knowledge of AWS and Cloud Computing concepts.
* Experience Troubleshooting full application stacks from Operating system through to custom applications.