Job Description
The 5* College Green Hotel Dublin, Autograph Collection, part of the MHL Hotel Collection and Marriott International, is seeking an Accommodation Supervisor.
Main Purpose of the Job:
Assist the Accommodation Management in supervising housekeeping operations to ensure product quality standards are met and optimum service is provided to hotel guests according to hotel or company business objectives.
Main Duties and Responsibilities:
* Coordinate work orders in assigned areas and follow up on inspections
* Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure standards are being achieved by each employee
* Monitor the performance of Accommodation Assistants, ensuring standards are met
* Maintain sufficient supplies on the guest floor and hallways, stairwells, elevator, service area, linen stores, equipment, and pantries according to standards
* Oberserve uniform and dress standards on a daily basis
* Follow proper payroll, uniform, and key procedures
* Accurate compliance with Lost and Found procedures for the hotel
* Train accommodation employees to achieve cleanliness standards in guest rooms
* Deliver and receive constructive feedback in a professional manner for self and team development
* Highlight personal development areas and recommend training required to achieve career goals
* Value team contributions and recognize positive feedback and departmental successes
* Provide excellent guest service in all areas of responsibility
* Direct progress of accommodation persons in rooms undergoing deep cleaning
* Maintain upkeep of bedspreads, draperies, carpet cleaning, sheers, valances, and furniture refurbishing
* Maintain high employee morale
* Perform other tasks or projects assigned by hotel management and staff
* Conduct appraisals
* Show good customer relations (greeting guests, handling complaints, and offering assistance)
Ideal Candidate:
* Previous experience as an Accommodation Supervisor or Senior Accommodation Assistant
* Excellent Communication and interpersonal skills
* Hands-on approach to work and strong work ethic
* Flexible working availability, no rostering restrictions
* Currently resident in Ireland
* Knowledge of Opera an advantage
Benefits:
* Marriott Hotel discounts
* MHL Hotel discounts
* Opportunities to work with international Marriott brands
* MHUB online Training & Development Platform
* Employee recognition awards
* Employee meals
* Birthday gifts
* Presents for parents of newborn babies
* Life insurance
* Sick Pay Scheme
* Training & Development Programmes
* Bike to Work Scheme
* TaxSaver Scheme
* Subsidised taxis for late work
* VHI Employee Assistance Programme
* Recommend A Friend Scheme
* Social events
* Sporting events
* Discounted gym membership
* Discounts in MHL Food & Beverage outlets
About the MHL Hotel Collection:
MHL group is a renowned portfolio of well-known, high-profile Hotels throughout Ireland. Our core business revolves around our exceptional people. We provide a comprehensive on-boarding, upskilling, and professional development process.