Job Title: MSA Program Manager
Milestone, a PM Group company, is a committed provider of industry solutions and services. We are part of international project delivery specialists, PM Group.
Milestone is a dynamic, highly experienced automation and digital systems consultancy. Our focus is to provide world-leading services to the Life Sciences and FMCG sectors.
We have extensive experience covering lean analysis, process optimisation, system integration, equipment automation, MES solutions, manufacturing intelligence and project management.
About the Role:
The MSA Program Manager will lead the Digital MSA teams for Milestone. Reporting to the Managing Director, they will maintain strong client relationships, manage service delivery, and drive continuous improvement.
* Contract management and compliance oversight
* Team leadership and fostering excellence and accountability
* Supporting business growth in Ireland and Europe
Responsibilities:
The Digital MSA teams are responsible for IT/OT systems on life sciences manufacturing sites, including PAS, PLC, HMI, OEM, BMS, Historian, and MES.
* Drive and promote a safe site culture across the business
* Manage multiple managed services agreements to ensure client satisfaction and service quality
* Maintain strong client relationships and understand their needs and business objectives
* Coordinate with cross-functional disciplinary teams to align services with client expectations and company standards
* Monitor service performance metrics and implement continuous improvement strategies
* Manage contract negotiations, renewals, and expansions with clients
* Ensure compliance with legal, regulatory, and contractual obligations
* Provide leadership and guidance to the managed services teams
* Support the development of new managed service business in Ireland and Europe
Qualifications:
Bachelor's degree in Automation, Information Technology, or related field.
Excellent communication and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
Ability to lead and motivate teams, ensuring high performance and adherence to service standards.
Analytical mindset with strong problem-solving abilities and attention to detail.
Strong understanding of process control principles and industrial automation systems.
Knowledge of regulatory standards and compliance requirements in Life Sciences industries, including GAMP, ISA-S88, ISA-95, and ISA-62443.