Your role
Manage the site, coordinate and execute operational maintenance, review and optimise customer service activities. Plan, prepare and coordinate build outs and provide operational technical sales and customer support.
What you’ll do
Manage the local operations organisation
1. Assists in the setting of the annual budget and short-long term development plan of the local operation
2. Determines the impact of short and long term business development
3. Sets up site plan with clear agenda and timeline. Keeps track of progress and reports quarterly
4. Executes maintenance plan for infrastructure (generators, cooling in collaboration with the Facility Manager and MO
5. Establishes and maintains an agreed (with corporate (DTEG) energy efficiency plan with clear measurable targets such as PUE
6. Ensures that internal resourcing levels as well as the availability of external resources and service providers are sufficient for achievement of goals and in alignment with the site plan
Coordinate and execute site operational maintenance and customer service activities
7. Plans day-2-day data centre activities in the area of Customer Services and FM, considering the availability of site resources contractors and service providers
8. Manages and executes diagnostic and fault finding activities to ensure we meet client SLA’s
9. Reviews the PUE, identifies potential issues and determines corrective actions in order to improve site power and cooling efficiency
10. Makes sure that the entire infrastructure, facility and customer infrastructure, including building monitoring, alarm and building management systems are properly documented.
11. Generates multiple operation reports (. SLA reports and Customer Monthly Power Reports) and maintains the Building Management System (BMS)
12. Reviews and evaluates progress with direct reports and the MO
13. Reviews, updates and implements operational policies, programs, procedures and guidelines
14. Ensures quality and security of technical operations and procedures for auditing including all Health & Safety and co-ordinates (external) site audits
Assistant to MO
15. Acts as a second line escalation point and prepares incident reports as required
16. Assists in responding to tenders, technical questions and RFP’s
17. Provides mechanical and electrical expertise for the day-to-day running of the data centres
18. Participate in any shift on-site roster when required
19. Negotiates and maintains (environmental) SLAs in line with agreed customer contracts and in internal guidelines
20. Supports in short and long term capacity, Capex & Opex budgets and planing
21. Acts as a technical / operational interface between Interxion and customers and as an expert in (complex / high impact) sales and negotiations.
What you'll need
22. Minimum 5+ years’ experience as a technician/engineer
23. Minimum 3-5 years’ experience in a managerial role
24. Proven track record working in a project management/service delivery in a technical field
25. A bachelor's degree in Electrical or Mechanical Engineering or an equivalent combination of education and relevant experience; mechanical or electrical engineering certification/qualifications are a plus
26. Excellent Microsoft Office, VISIO & Microsoft Project Skills with AutoCAD or similar drawing package skills a distinct advantage
27. Managing people, projects, budgets and functional areas, including knowledge of performance management, teambuilding and critical awareness methods
28. Familiarity with computerised maintenance management systems, building management systems, data centre infrastructure management and power metering systems
29. Experience in a commercial data centre, co-location environments considered an advantage
30. Knowledge of electrical and mechanical engineering in critical facilities including systems operations of HVAC package units, chillers, pumps etc.; mechanical equipment, generators, PDUs, UPS, static switches and ATSs; and N+ electrical power environments
31. Experience in an MV environment desirable