JOB TITLE: Senior Spa Therapist
REPORT TO: Spa Manager
SCOPE AND GENERAL PURPOSE OF THE JOB
To provide professional and engaging wellness therapies and massage therapies to clients, ensuring the highest standards of guest care and customer satisfaction are always maintained.
QUALITY STANDARDS
1. Carry out all tasks in accordance with procedures outlined in the Department Standards Manual.
2. Answer the telephone and handle bookings/enquiries.
3. Deliver a variety of spa services in a safe and comfortable manner.
4. Maintain equipment and sample inventory of products.
5. Keep documentation and update client files.
6. Keep a clean and stocked room.
7. Suggest and promote retail products or additional services.
8. Apply best practices and stay up to date with market trends.
9. Ensure that treatment rooms and wider spa areas are clean, well-stocked, safe, and hygienic.
10. Ensure spa equipment is working and coordinate safety and maintenance checks and repairs with the maintenance team where necessary.
11. Monitor and control stock levels and inform the spa manager when stock levels need replenishing.
12. Provide direct support to the spa manager when required, including assisting with stock ordering and training of staff.
COMMUNICATION
1. Bring customer comments and issues to the attention of your Head of Department.
2. Maintain effective communications with all Departments, with specific attention to Front Office.
3. Ensure all are greeted with a friendly welcome and offered the highest standards of guest care.
4. Identify maintenance issues and report accordingly.
5. Provide a direct communication line with the spa manager to inform them of any customer care issues or breaches in company procedures.
6. Act as a role model for junior therapists, helping to mentor and train new starters.
HEALTH AND SAFETY
1. Have full knowledge of and be able to act upon the Hotel & Golf Links Fire and Health and Safety Procedures.
2. Uphold hygiene standards and follow health and safety regulations.
3. Complete all duties with due care for the Health and Safety of yourself and others.
4. Ensure the highest standards of personal presentation while wearing the company supplied uniform.
5. Report, and where necessary, act on incidents, accidents, fire, loss, or damage.
OCCASIONAL DUTIES
Carry out any other reasonable duties as requested by a member of the management team, attend meetings, and participate in training.
Skills:
Body Massage, Facials, Spa Treatment, Manicure
Benefits:
Perks, Staff Discounts, Free Golf, Meals, Referral Bonuses
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