Job Title: Senior Service Advisor
We are seeking a highly motivated and experienced Senior Service Advisor to join our team at Colton Motors in Tullamore. The successful candidate will be responsible for managing all service telephone and walk-in enquiries, providing excellent customer service, and ensuring 100% adherence to the Vehicle Health Check process.
Key Responsibilities:
* Manage all service telephone and walk-in enquiries on behalf of the Dealership.
* Greet and assist customers, understanding their service needs and providing recommendations based on manufacturers' guidelines and the vehicles condition.
* Plan for incoming work and distribute to technicians to maximise quality and efficiency.
* Review vehicle and customer history to identify potential additional work requirements.
* Ensure 100% adherence to the Vehicle Health Check process.
Requirements:
* Minimum of 2 years service advisor experience.
* Previous experience in the motor industry is essential.
* Demonstrate a strong interest and knowledge of the motor industry.
* CDK / Keyloop (Kerridge) and AutoVHC experience is advantageous.
* Be highly motivated and able to work on own initiative.
* Strong communication and interpersonal skills.
* Excellent problem-solving and organisational skills.
* Ability to work in a fast-paced, team-oriented environment.
* Proficiency with computer software and service management systems.
* Full, clean driving licence.
Benefits:
* Competitive Salary
* Ongoing Training
* Free Car Parking
* Bike to Work Scheme
* Savings Scheme
* Employee Assistance Programme
* 21 Days Annual Leave
* Bonus / KPI Structure