About Lilly
We unite caring with discovery to make life better for people around the world. Our employees work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
We put people first and are looking for people who are determined to make life better for people around the world.
Senior Associate Supply Chain Customer Service
This position is responsible for managing the customer relationship, including customer service and distribution activities for suppliers, customers, co-marketing partners, intercompany toll manufacturing partners, and external manufacturing organisations.
The role reports to the Senior Manager Supply Chain and Customer Services at Eli Lilly Ireland Holdings Limited (IHL) and is based in Kinsale, Ireland.
Key Objectives/Deliverables:
* CUSTOMER/SUPPLIER RELATIONSHIP
o Build and maintain relationships with customers and suppliers.
o Liaise with local affiliates, contract manufacturing sites, internal manufacturing sites, and internal supply chain contacts.
o Manage correspondence with customers/suppliers.
o E nsure efficient information flow on orders, order confirmations, shipping details, and invoicing.
* ORDER MANAGEMENT AND LOGISTICS
o Receive orders and ensure timely order processing and fulfillment.
o Coordinate logistics with contract manufacturing and toller plant sites and ship goods as per specific country requirements.
o Ensure timely invoicing to customers.
o Maintain proper order files with defined relevant information.
o Maintain customer contracts.
o Perform regular inventory reconciliations.
o Manage shopping carts and service POs.
* REPLENISHMENT
o Maintain sales forecasting process and manage replenishment alerts in APO.
o Follow-up on forecasts, demands, and actions to be taken to maintain an accurate replenishment plan between end customer and plant sites.
o Communicate and provide support under supply interruption (returns, recalls, allocation).
* INTERNAL CONTROL & REPORTING
o Comply with Eli Lilly internal/external controls and policies, GMP/GDP regulations, OSSCE, and HSE policies and procedures.
o Perform monthly contract manufacturing stock reconciliation and participate in annual physical stock counts at contract manufacturers.
* CREDIT MANAGEMENT
o Ensure that shipments are made under approved terms and credit limits.
* OTHER
o Identify and may be involved in process improvement projects which improve customer service levels, product flows, minimize supply chain costs, and improve asset management.
o Develop and maintain excellent cross-company, cross-functional, and multi-geographical relationships with key internal and external stakeholders.
o Assistance on other projects as required.
Qualifications:
* A level 8 degree qualification.
* Procurement/Supply Chain/Logistics qualifications such as IIPMM, IPICS, APICS, again with relevant experience will be an advantage.
Basic Requirements:
* 5 years Supply Chain, Customer Service, Logistics, Compliance or Operational experience.
* Strong computer-based skills, particularly SAP or similar application and MS Office applications, especially MS Excel.
* Able to work within a team and also work independently.
Additional Preferences:
* Pharma contract manufacturing and/or toll manufacturing experience.
* Background in GMP/GDP compliance environment will be an advantage.
* Experience in a multi-national environment will be an advantage.
* Excellent planning and project management skills.
* Strong analytical and problem-solving skills.
* Strong interpersonal, relationship building, and influencing skills; ability to manage pressure and conflicting demands.
Lilly Employees interested in these Roles
* We will need to maintain core expertise in all areas, so releasability will be a factor.
* An assessment of performance in the current role and alignment with required attributes and experience will be conducted.
* Roles available will be in the range of P1-P3.
* In order to know who is interested and plan accordingly – interest in the role needs to be expressed by close of business date. Please contact your team leader to express interest.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form here for further assistance.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.