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Localization Account Manager - Dublin, Dublin
Client:
Translated Srl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
cff0233d6975
Job Views:
3
Posted:
21.03.2025
Job Description:
About Translated: Translated is a leading company in AI-enabled translation services. We are on a mission to allow everyone to understand and be understood in their own language. Our success stems from a unique blend of the world’s #1 adaptive neural machine translation technology, the largest network of vetted, native-speaking professional translators, and top-ranked AI-enabled text, audio, and video translation tools.
We are looking for a Localization Account Manager to join the Translated AM Enterprise Team on a fully remote basis.
Key Responsibilities:
1. Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.
2. Developing strategic and strong relationships with business partners with a portfolio of major clients to maximize lifetime value and increase overall profitability.
3. Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.
4. Partnering with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding.
5. Expanding relationships with existing customers by continuously proposing solutions that meet and/or exceed their objectives.
6. Maintaining a clear and open line of communication with customers to ensure their satisfaction and anticipate any problems that may arise.
7. Ensuring profitability and success of accounts, driving to customer retention.
8. Ensuring the correct products and services are delivered to customers in a timely manner.
9. Serving as the link of communication between key customers and internal teams.
10. Resolving any issues and problems faced by customers and dealing with complaints to maintain trust.
11. Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
General Requirements:
1. Proven experience as enterprise/key account manager and a track record of establishing, growing, and developing targeted clients at the enterprise level.
2. Past experience within the localization industry is essential; knowledge of the industry is required.
3. Experience in relationship development and the full life cycle of sales development and providing solutions based on understanding customer needs.
4. Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
5. Excellent organizational skills.
6. Ability in problem-solving and negotiation.
7. Fluency in English and another language; fluency in Italian is a plus.
8. Excellent computer and web skills.
9. Willingness to travel internationally.
Required Experience:
1. Bachelor’s Degree in a business or related discipline is required.
2. Minimum of 5 years experience in a similar AM role within the translation & localization industries is preferred.
3. Experience working with international teams.
4. Must possess a valid Passport for international travel.
Diversity Statement:
At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.
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