Assistant Manager | Centra Newtown, Dublin
Client:
PELCO Group
Location:
Dublin, Ireland
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
3b88ca019758
Job Views:
7
Posted:
05.04.2025
Expiry Date:
20.05.2025
Job Description:
Overview:
Our business is growing - are you ready for a new challenge? If so, we've just the position for you. We have an exciting opportunity for an experienced Assistant Manager to join our management team. The successful candidate will support the Site Manager in executing our business strategy in store and across our North Dublin stores.
Job purpose:
Ensure the site operates efficiently and effectively, providing customers with the best service and fresh food offerings in a clean, safe environment. Support the Site Manager and take full responsibility for the site in their absence.
Main Tasks and Responsibilities:
Customer Service
* Proactively deliver excellence in customer service at all times.
* Ensure customer satisfaction is the number one priority and consistently deliver exceptional service by displaying I-CARE service excellence behaviours.
* Professionally handle all customer queries and complaints in line with company policy, escalating where appropriate.
Store Operations and Standards
* Support the Site Manager in the efficient day-to-day running of the retail unit.
* Ensure the store reflects the company's standards of merchandising, presentation, and customer care.
* Maintain hygiene standards throughout the store and ensure compliance by all staff members.
* Ensure all operational checklists are followed daily across the shop and forecourt.
Team Management
* Competently manage and organize a team of staff.
* Be approachable and a role model who leads by example and encourages teamwork, fostering a positive atmosphere.
* Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment.
* Support the Store Manager in the development and training of the team to required standards.
* Manage employee performance, providing regular feedback, recognition, and encouragement.
Stock Management
* Ensure accurate ordering of stock from PLOF.
* Accept and process deliveries.
* Merchandise shop area to maximize product performance.
* Be vigilant to prevent stock loss and waste.
* Perform and manage weekly/monthly stock takes.
* Achieve specified margins and sales targets set by Support Office.
Health, Safety and Welfare Management
* Assume the role of H&S Officer for the designated site.
* Strictly comply with standards and safe working practices as outlined in The Safety, Health and Welfare at Work Act, 2005 and subsequent Regulations.
* Comply with all policies, practices, and procedures outlined in the Pelco Ltd. Health and Safety Management System.
* Maintain security awareness at all times and escalate issues where appropriate.
General/Other
* Comply with Pelco Ltd. policies at all times.
* Comply with all legislation relevant to the operation of a service station including Employment Law.
* Ensure correct uniform/dress code and name badge are worn correctly at all times.
* Develop strong working relationships with colleagues and Group Management.
* Complete all tasks to the best of your ability and to the highest standard.
* Ensure discretion and confidentiality are maintained at all times.
* Perform any other duties or responsibilities assigned to the role.
The ideal candidate will have:
* Minimum 2 years' experience in a Supervisory/Management position.
* Levels 1 & 2 knowledge of food safety is a distinct advantage.
* Excellent communication and delegation skills.
* Highly driven with a strong work ethic.
* Passion for retail and customer excellence.
* Thrive in a fast-paced working environment.
Some of our benefits include:
* Competitive salary & flexible working arrangements.
* Staff Discount.
* Paid Family Leave including Maternity & Parental Leave.
* Enhanced annual leave entitlements up to 27 days.
* VHI Health Insurance Funded Scheme.
* Colleague Assistance Programme - GP Online & Counselling Service.
* Employee Referral Bonus.
* Travel & Bike to Work Scheme.
* Save as you earn Scheme.
* Mileage Scheme.
* Ongoing training, appraisals, and career progression opportunities.
* E-Learning and Development Portal.
Visit www.pelco.ie for more information and start the next exciting chapter of your career with us today!
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