Client Care Advisor fluent German
Location: Dublin, Ireland
Salary: 31K base gross + 30% shift allowance after the training period (up to 6 months)
Contract: Permanent
Hybrid working model (50% from home and 50% from the office)
Our Client Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide. The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service and committing to continuous improvement.
Responsibilities:
* Responding to queries regarding cover, claims, hospitalisation, and complaints.
* Commit to the department's service standards, including a 24-hour turnaround for all written communication including email responses and a target call abandon rate of 2%.
* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases.
* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients.
* Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required.
* Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention.
Requirements:
* Experience in a customer-focused role, in an administrative capacity.
* Previous experience in a call center environment would be beneficial.
* Experience working in a pressurized environment with tight deadlines.
* Strong knowledge of Microsoft Office (Excel, Word).
* Applicants must be flexible to work within our rotating shift patterns.
* Valid EU work permit or Irish Stamp 4.
* Fluency in English and German.
Benefits:
* Dynamic and multinational working environment.
* Trainings and programs dedicated to Learning and Development (e.g., free access to LinkedIn Learning).
* A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance, etc.
* Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited number of days per year abroad.
* Discounts on our products.
* Modern offices.
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