“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
* 15,000 trained professionals
* 250+ locations worldwide
* Globally unified systems
Job Description
Expeditors Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited.
1. Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.
2. Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network.
3. Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
4. Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders.
Product Agent Core Competencies
This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position, and should not be edited.
1. Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
2. Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
3. Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
Ocean Import & Export Job-Specific Tasks and Duties
1. Process shipments
Qualifications
3-5 years' experience in Ocean Freight
Effective Interpersonal Skills. Ability to relate to customers and internal employees at all levels
Ability to motivate and work in a fast moving, pressurized environment
Previous experience with Word, Excel, Windows, Email, and various PC based Software.
Additional Information
Expeditors offers excellent benefits and career development.
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